topic Re: paying off current provider in Broadband & Landline

paying off current provider

Kathrynjackson1 — Sat, 19 Oct 2024 12:31:09 GMT

when i signed up for EE broadband i was told they would deal with the switch and pay off my provider i was already with but i don’t know how to get this sorted ?

Re: paying off current provider

JimM11 — Sat, 19 Oct 2024 12:36:35 GMT

@Kathrynjackson1 Everything you need from the help is explained in the link below. They will arrange the transfer from your current provider to your new EE service, the rest of it you need to take care off.

Switching Credit | Broadband Help | EE

Re: paying off current provider

XRaySpeX — Sat, 19 Oct 2024 12:48:32 GMT

@Kathrynjackson1 wrote:

pay off my provider i was already

Hardly! EE will pay you up to £300 towards your exit fees upon receipt of your itemised final bill.

Re: paying off current provider

AngG23 — Thu, 01 May 2025 23:31:57 GMT

Hi, I have recently switched over to EE on the basis that they would clear the outstanding charges with my past provider. I initiated this process last week with a customer service manager and received a confirmation email that my switch refund would be issued to my bank account. I was informed that this could take up to 5 Working day's. Monies were confirmed on the 24th of April and it is now over a week and I still haven't received the monies I was promised. I would never have switched over to EE if I knew I would be let down so diabolically. I am a 66 year old lady and a pensioner. I am furious and am now taking this matter further if it is not resolved ASAP. Disgraceful.

Re: paying off current provider

XRaySpeX — Fri, 02 May 2025 02:06:18 GMT

@AngG23 : Any credit for your previous provider's exit fees is simply that, a credit to your EE a/c to be used against your future bills.

Re: paying off current provider

JimM11 — Fri, 02 May 2025 07:34:00 GMT

@AngG23 Even though you have this up to 5 working day's it does sometimes take that little bit longer just due to the organisation off it all, but if EE said they will do it then just keep an eye on your bank, you may see the credit paid in but just not instant access to the funds.