topic Re: How to get out of this nightmare ? in Broadband & Landline

How to get out of this nightmare ?

Woody111 — Thu, 01 May 2025 10:58:57 GMT

Question.

How to move to SKY from EE as can not log into my account to end it.

Don’t mind paying for this .

But the nightmare would end.

please don’t tell me to phone 150.

As this is a road I have been down to sort my account out.

Re: How to get out of this nightmare ?

XRaySpeX — Thu, 01 May 2025 11:32:09 GMT

@Woody111 : You don't use your EE a/c to cancel or migrate your BB. You apply to Sky directly & they'll take care of everything bar your final EE bill. You might incur exit fees from EE if you are still within your min. contract term.

Re: How to get out of this nightmare ?

Woody111 — Thu, 01 May 2025 11:39:26 GMT

EE are not honouring the contract so why would I have pay anything.

I paying for a service that does not work as in my contract EE would honour.

So any lawyers on here to say who is right.

Re: How to get out of this nightmare ?

Mustrum — Thu, 01 May 2025 11:57:38 GMT

@Woody111 you would need to report the issues you are having to EE and give them a chance to fix it before they would allow you to leave without early termination charges. The same applies with all internet suppliers.

Given that I seem to recall in an earlier message you were told to check on the 2nd, for an update, it seems you are not giving them a chance.

Re: How to get out of this nightmare ?

Woody111 — Thu, 01 May 2025 12:15:48 GMT

Yes was giving the 2nd ,Had more contact and told the 6th. BUT….

This may change could not give a convincing answer as I asked would it be sorted.

Then if I would like paper bills happy to send them to me at a cost.

Re: How to get out of this nightmare ?

Mustrum — Thu, 01 May 2025 13:00:02 GMT

@Woody111 so in the grand scheme of things this hardly seems worthy of throwing your toys out of the pram.

Bills are not very exciting, it is likley to be what you signed up for and not vary unless you have Digital Voice and make calls without a calling plan.

No doubt it will get sorted, and usually works straight away, but sometimes there are a few issues that can take a while to sort - just like any supplier. For sure it is not worth paying two years worth - or however long your contract is - worth of charges by moving to Sky.

Re: How to get out of this nightmare ?

Woody111 — Thu, 01 May 2025 13:04:26 GMT

So another EE Spokesperson.

good for you.

Re: How to get out of this nightmare ?

Mustrum — Thu, 01 May 2025 13:08:51 GMT

@Woody111 no, just another customer trying to help put things into perspective.

Unless I have not understood something..

Re: How to get out of this nightmare ?

Woody111 — Thu, 01 May 2025 13:24:42 GMT

You must be easily pleased.

Misleading leading customers is right for you.

And I’m talking not the once all the time you phone up.

you have replied to me but honestly do you think I’m the only one.

my toys are still in my pram only come out if off to law courts.

Re: How to get out of this nightmare ?

Woody111 — Thu, 01 May 2025 13:44:15 GMT

If EE are worried at all about the customers

would it not be a good idea to have a amnesty on contract payments to move to a new provider.

That way wouldn’t need this or 150 to handle complaints.

Happy alround.

Re: How to get out of this nightmare ?

JimM11 — Thu, 01 May 2025 13:52:27 GMT

@Woody111 Could you look at some other ISP...

Re: How to get out of this nightmare ?

Woody111 — Thu, 01 May 2025 13:55:00 GMT

I’m that older generation. ISP ?

Re: How to get out of this nightmare ?

JimM11 — Thu, 01 May 2025 13:57:13 GMT

@Woody111 ISP, Internet Service Provider, sky would not be the right place for you to go!

Re: How to get out of this nightmare ?

Peter_W — Thu, 01 May 2025 13:57:13 GMT

Good afternoon @Woody111.

I can see you've posted multiple threads around the same general topic recently, so I've merged these together.

Please try to keep your discussions to one place, as that way we have a clearer picture of everything that has been happening.

Whilst I can appreciate it's important to be able to view your account and bills online, you've highlighted yourself that you have spoken with our team about this, and we're actively working towards a resolution.

We'll always aim to get things sorted out as soon as possible, but occasionally fixes can take longer than expected, and we'll always aim to keep you in the loop whilst investigations are ongoing.

As others have mentioned in the past, if you remain unhappy the best option will be to follow our complaints process, as outlined in our code of practice here.

If you remain unhappy with the resolution offered by our team, we'll issue you with a deadlock letter so you can pursue the option of independent review via the Ombudsman from there.

We would always implore you to let us work with you to get things resolved before then, though.

Peter

Re: How to get out of this nightmare ?

JimM11 — Thu, 01 May 2025 13:59:16 GMT

@Peter_W Very well put Peter.👍

Re: How to get out of this nightmare ?

Woody111 — Thu, 01 May 2025 14:00:36 GMT

Your reasoning behind this.

Re: How to get out of this nightmare ?

XRaySpeX — Thu, 01 May 2025 14:03:23 GMT

@Peter_W : Excellent resumé of the OP's situation.

Re: How to get out of this nightmare ?

Woody111 — Thu, 01 May 2025 14:06:15 GMT

You come across as a bully

Re: How to get out of this nightmare ?

Woody111 — Mon, 05 May 2025 10:04:08 GMT

Tomorrow is a big day. I should get my account all sorted as they told me it would be on the 6th May.

Then if my account works I have a year to get my PAC .Im out of here.

so will update this if let down again .

or will say if all working as told.

Re: How to get out of this nightmare ?

Northerner — Mon, 05 May 2025 17:44:08 GMT

@Woody111

Good luck with your new network.

Thanks