topic Re: App not working in Broadband & Landline

App not working

Colesey — Wed, 30 Apr 2025 12:57:30 GMT

Anyone else getting a blank grey screen when they go to manage their broadband through the app!?

Re: App not working

Peter_W — Wed, 30 Apr 2025 15:16:27 GMT

Good afternoon @Colesey.

I'm not aware of any similar reports with this one so far; have you checked to make sure your app and device are both fully up to date?
Also are you able to see your details if you try logging in to the browser version of your account?
Peter

Re: App not working

Colesey — Wed, 30 Apr 2025 20:23:17 GMT

Yep everything up to date.
I can see all my info in the app just can’t manage the broadband.

Re: App not working

tdmello — Wed, 30 Apr 2025 20:36:17 GMT

I also have this

Re: App not working

JimM11 — Wed, 30 Apr 2025 22:36:34 GMT

@Colesey Have a quick look on google to see if they posted when the app updated, it's on a 2 week update cycle if they have stuck to it, no longer EE cust, so app is non functional apart from come join EE like that's going to happen.

Re: App not working

Colesey — Thu, 01 May 2025 09:15:43 GMT

I’m sure it’ll be fixed when the next update is released, I’ll just have to wait till then- no big deal.

Re: App not working

JimM11 — Thu, 01 May 2025 09:30:59 GMT

@Colesey It's a suck it and see, patience is the best virtue for sure with the app, just wish there was an easy way back, turn off auto updates if that can be done but more fun with the surprise from the app, not a mobile person know what i mean...🙄👍

Re: App not working

Bear65 — Fri, 09 May 2025 18:21:15 GMT

Yes I am been in touch about it they haven't managed to sort it.Told me to ring the product department next.

Re: App not working

JimM11 — Fri, 09 May 2025 20:41:28 GMT

@Bear65 Welcome to the Forum, good luck with that!

Re: App not working

XRaySpeX — Fri, 09 May 2025 21:37:12 GMT

@Bear65 : There is no specific product dept. Just call CS & they'll deal with it or pass you to someone they think might be able.