topic Re: Overpaid bill in Broadband & Landline

Overpaid bill

RayBees — Wed, 30 Apr 2025 13:37:14 GMT

Hi, Apparently I left EE on the 8th April when I switched to EE full fibre. I was sent a bill for the old contract covering April. I was then billed by my ‘new’ provider, EE for the month of April well from the 8th April.
Both bills were debited from my account by DD.
I received a second bill from my ‘old’ provider for the period 1st - 8th April which left me in credit by a significant sum .

So my question is when will I receive a refund? I was told it would be refunded on 28th April and guess what! No refund received. It is difficult enough to make ends meet without being overcharged for the service.

Not changing providers in order to avoid issues like this was partially why I stayed with EE but apparently I didn’t.

Re: Overpaid bill

XRaySpeX — Wed, 30 Apr 2025 14:40:31 GMT

@RayBees : As you didn't actually leave EE but just moved from legacy EE BB to New EE BB any refund will be credited to your new BB a/c & it will appear in your next bill on 8th May. You could call CS to ask for it to be refunded to your DD.

Re: Overpaid bill

RayBees — Wed, 30 Apr 2025 15:07:53 GMT

I’m just annoyed that EE think it’s ok to is ok to hang on to my money for a month but if I missed a payment they’d react immediately.

when I rang CS the said it would be refunded on the 28th. They also said the two systems did not speak to each other hence the over billing. So I’m not confident that the credit will transfer.

Re: Overpaid bill

Peter_W — Wed, 30 Apr 2025 17:13:33 GMT

Hi @RayBees.

Welcome to the Community!
You're correct that these are totally separate account systems, so if it wasn't possible for the credit to be transferred, it would instead be refunded to you.

If your direct debit remains active we'll refund it to the registered bank account, or otherwise we would issue you with a cheque.

If you give our Broadband Team a call, they'll be able to get this double checked for you.

Peter