topic Re: Pay per call charge in Broadband & Landline

Pay per call charge

tcoleman123 — Fri, 16 Aug 2024 10:17:49 GMT

Good morning,

I was swapped over to EE broadband from BT after renewing my contract with BT.

When I was talking on the phone with the person who sorted out my upgrade/changeover I remember telling them I had no home phone so needed nothing relating to calls etc.

She assured me that as I had switched to fibre it was an Internet only contract and no phone charges would be present. She also mentioned she had made a note on the account to say that.

My first bill came through last month and seemed fine but my current bill has a £3 charge for a pay per call charge?

Obviously £3 a month isn't a lot but considering I have no home phone and make no calls, what is the best way to go about removing this?

Thank you in advance!

Re: Pay per call charge

XRaySpeX — Fri, 16 Aug 2024 10:29:00 GMT

Call CS & tell them to remove it & backdate a refund for you. You agreed when you took it out to have BB only & no Home Phone.

Re: Pay per call charge

Confused-01 — Sat, 26 Apr 2025 20:19:36 GMT

I also had this on my bill but cant find out what it is for.

Re: Pay per call charge

Katie_B — Sun, 27 Apr 2025 11:14:29 GMT

Hi @Confused-01.

Thanks for coming here.

Have you called any premium rate numbers such as 084 or 087?

Katie

Re: Pay per call charge

Confused-01 — Sun, 27 Apr 2025 12:07:55 GMT

No don't really make calls as no companies now have people on customer
service its all online

Re: Pay per call charge

Katie_B — Sun, 27 Apr 2025 12:19:13 GMT

Thanks for confirming @Confused-01.

I'd recommend giving us a call so we can look into this for you.

Katie

Re: Pay per call charge

Chris_B — Sun, 27 Apr 2025 13:27:19 GMT

That’s not going to work that great for a network provider who sell phones and call packages so you can can you guess…….. make phones calls with.

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