topic Re: Mains Power Back-up for Smart Hub in Broadband & Landline

Mains Power Back-up for Smart Hub

FlintMcCrae — Mon, 09 Dec 2024 13:54:27 GMT

I live in rural East Devon. At home we enjoy an excellent full-fibre service but the mobile coverage is poor so we connect over WiFi. The recent storms severely disrupted mains power and we had one 12-hour blackout an a few shorter outages. I noted, on the EE website, that a Battery Back Up unit can be supplied by EE to vulnerable customers who rely on a Smart Hub and Digital Voice. I called the EE order line, and spoke to a helpful guide who told me that the device can be supplied (to non-vulnerable customers) for a one-off payment of £85.00. He was unable to provide any details, or direct me to anything by way of an on-line brochure. He suggested that the only way of getting more information would be by ordering the product. Anyone out there who can provide details of performance, capability or dimensions, please?

Re: Mains Power Back-up for Smart Hub

Chris_B — Mon, 09 Dec 2024 14:21:09 GMT

@FlintMcCrae Try THIS HERE it’s just a UPS. You can purchase any UPS though. The more you pay the longer it’ll last as it’ll have more/bigger batteries. This one though is designed specifically for the router as other UPSs have standard sockets for plugs.

Re: Mains Power Back-up for Smart Hub

Pageaj — Tue, 22 Apr 2025 17:33:33 GMT

I bought one of these. Unfortunately, whilst having the correct voltage and amperage, none of the supplied cables fit the EE Smart Hub Pro.

Don't know if anyone has any experience of find ing the right cable?

Re: Mains Power Back-up for Smart Hub

JimM11 — Tue, 22 Apr 2025 17:54:47 GMT

@Pageaj Did you get 2 cables in the box, one is marked Smarthub2 and the other is marked Smart Hub Plus, The PRO router, is it the same size off ANY particular cable.?

Smarthub2 cable is good for the BT router and also fits the ONT barrel size wise 5.5 to 2.5mm.

Smart Hub Plus cable fits the Plus router 3.5mm to 1.5mm.

Pro no idea size or type.

Re: Mains Power Back-up for Smart Hub

FlintMcCrae — Tue, 22 Apr 2025 19:32:58 GMT

Sorry, but I can't help. Further research indicated that the mains backup gadget gives about 2 hours service. Our outages this winter have been generally longer, so I've kicked this idea into the long grass.

Re: Mains Power Back-up for Smart Hub

Pageaj — Tue, 22 Apr 2025 19:54:35 GMT

So have you looked at a decent UPS. Nothing to do with my comment.

I’ve got one on our fridge/freezer that gives us 12 hours, so I’ve ordered one for my ONT/Router that will give the same.

Probably the best solution overall. Removes BT/EE from the equation.

Tony *****
************

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Re: Mains Power Back-up for Smart Hub

Pageaj — Tue, 22 Apr 2025 19:54:27 GMT

Sorry but no. It’s 2.5mm but the internal dimensions aren’t the same, so it doesn’t fit!

Working on a UPS solution now.

Tony *****
************

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Re: Mains Power Back-up for Smart Hub

bristolian — Tue, 22 Apr 2025 20:04:47 GMT

Two little tips for @Pageaj

You have a short time after posting to edit, negating the need for additional "Sorry I meant xyz" type follow-ups

If you post to this forum using the email option, and you have your mobile number/email on your outgoing signature, you will be posting those details on the internet for all & sundry to see. They've since been edited out by the admins, but may have attracted spammers in the meantime.

Re: Mains Power Back-up for Smart Hub

Pageaj — Tue, 22 Apr 2025 20:10:33 GMT

Thanks I didn’t know that, so no more email replies. Got it. I’ll do them on the website in future.