topic Re: Billing in Broadband & Landline

Billing

Maur1 — Mon, 21 Apr 2025 09:36:35 GMT

Why am I still getting billed by BT when my mobile and broadband have been transferred to EE? I do not have a landline.

Re: Billing

Peter_W — Mon, 21 Apr 2025 11:52:51 GMT

Welcome to the EE Community!

When was it that your service switched over from BT to EE, and do you know if you had any early termination charge for the BT account?
Also if you view the full PDF of the BT bill too, it should break down the exact dates that the charges cover.

Peter

Re: Billing

trevQPK — Mon, 21 Apr 2025 17:40:07 GMT

I had to ring up after I moved from BT Broadband to EE Broadband as my order got stuck. They managed to sort it and I’m now getting a pro rata refund from BT. However, at the moment it looks like the billing/customer systems at EE has a problem seeing me as a customer so I don’t have any idea what my bill will be. At the moment my BB/TV service is working fine maybe I’ll get it for free!

Re: Billing

Monty23 — Wed, 23 Apr 2025 08:34:46 GMT

How can I review my latest bill, it is far too high and I am on pension credit

Re: Billing

JimM11 — Wed, 23 Apr 2025 09:19:54 GMT

@trevQPK You can only live in hope!

Re: Billing

JimM11 — Wed, 23 Apr 2025 09:23:29 GMT

@Monty23 Think for you it is a call to EE CS and see if anything can possibly be done, have your billing in front off you so when talking about it you know all the facts.