topic Re: New Broadband order - when does the tracking update? in Broadband & Landline

New Broadband order - when does the tracking update?

NotHimJim — Thu, 14 Mar 2024 23:33:36 GMT

Evening, I placed a new BB order on the 9th - switching from BT 900Mbps to EE 1`.6Gbps.

When looking to track the order it simply says -
Thanks for your order.
We're just updating our records. Check back later and you'll see all your order details here.

Installation date is the 26th and I've received a text as well as email.
Curious when the order will update/look like it's moving in the tracking.... ?

Any help?
Thanks!

Re: New Broadband order - when does the tracking update?

NotHimJim — Thu, 21 Mar 2024 08:45:11 GMT

I'm the same.

I have an engineer booked for Tuesday the 26th.
Switching from BT900 to EE 1.6Gbps.

I can't track the order on the website as it says the service is unavailable at the moment (looks to be a website issue).

I'm anxious that this all goes as smoothly as it should as both myself and my wife work from home!

Re: New Broadband order - when does the tracking update?

NotHimJim — Thu, 21 Mar 2024 08:47:27 GMT

I'm the same.
My service is supposed to be switching over from BT to EE on the 26th.

I can't however check the status as I get the same issue/error.

Re: New Broadband order - when does the tracking update?

hants-bluepants — Sun, 20 Apr 2025 15:42:42 GMT

I'm in the same situation. I'm trying to take advantage of the 6-month free Apple TV offer but I get the message which says I can't order this while I have an existing order outstanding. The outstanding order is the broadband and TV plan that was set up and completed almost 3 weeks ago! I still can't proceed.

Re: New Broadband order - when does the tracking update?

JimM11 — Sun, 20 Apr 2025 18:03:36 GMT

@hants-bluepants You need to get on to EE CS and get the order cleared up, open order then nothing new it's one off those computer say's NO until it gets closed out....

Re: New Broadband order - when does the tracking update?

robh661 — Sun, 20 Apr 2025 20:15:58 GMT

Are you out of contract with BT, because you won’t be able to switch to the 1.6gb on EE, as that is for new contracts only.

The only service you will get is what you’re on now, if you still under contract to BT.