topic Smart Hub Pro in Broadband & Landline

Smart Hub Pro

tmarsh12345 — Sun, 20 Apr 2025 15:31:24 GMT

How can I get the new Smart Hub Pro? I want to be able to have wifi 7. My only option appears to be creating a new contract (I've just recently moved from BT) but I don't want to do that at the moment.

Re: Smart Hub Pro

Matt_124 — Sun, 20 Apr 2025 15:45:36 GMT

It can be added as an additional service for £10p/m, known as Smart WiFi Pro, if you are on a New EE Full Fibre connection of 150 Mbps or higher.

This will provide you with the Smart Hub Pro and a Smart Wifi Pro extender. You would then be able to request 2 additional units one at a time, if the initially provided extender did not offer sufficient coverage of the property according to the terms which I will link below.

You can read more in the terms and conditions here: https://ee.co.uk/help/terms-and-conditions/broadband/smart-wifi-terms-and-conditions

And the WiFi 7 info page here for features and specs: https://ee.co.uk/broadband/wifi-7

Re: Smart Hub Pro

Northerner — Sun, 20 Apr 2025 15:43:55 GMT

Hi @tmarsh12345

Just buy a third party system which will be much improved on the free isp router.

Thanks

Re: Smart Hub Pro

tmarsh12345 — Sun, 20 Apr 2025 15:47:03 GMT

Yes that's the issue, who would pay an extra tenner p?m for something that new customers get free? I'm assuming that's the case?

Re: Smart Hub Pro

XRaySpeX — Sun, 20 Apr 2025 15:48:33 GMT

Only new custs on the 1.6 Gig plan.

Re: Smart Hub Pro

Matt_124 — Sun, 20 Apr 2025 15:52:19 GMT

New Customers do not get it for free, only those on the 1.6Gb Busiest Home Bundle or Broadband Made for Gamers.

New Customers typically receive the EE Smart Hub Plus which is a WiFi 6 unit, however the performance differential with the BT Smart Hub 2 is negligible at most speeds up to around 500 Mbps.

Important to note you're not just paying for the Smart Hub Pro, you're also getting the Smart Wifi Pro extender devices as part of the additional service alongside it's £100 guarantee for speeds of 100 Mbps throughout the property.

Have a read of the T&Cs I linked to if you want to find out more.

Re: Smart Hub Pro

tmarsh12345 — Sun, 20 Apr 2025 15:50:42 GMT

Thanks. I'm on 900 and 62 a month is already too much.

Re: Smart Hub Pro

XRaySpeX — Sun, 20 Apr 2025 15:53:40 GMT

That's £39 pm to new custs. Are you including EE TV in your cost?

Re: Smart Hub Pro

tmarsh12345 — Sun, 20 Apr 2025 15:53:45 GMT

If I buy a WiFi 7 router is it just a matter of plugging it in? I've read that some settings need tinkered with.

Re: Smart Hub Pro

Matt_124 — Sun, 20 Apr 2025 15:56:44 GMT

Is that on an Essentials, All Rounder or Full Works plan?

That may explain the pricing differential.

For setting up your own router, you would just have to populate the PPPoE credentials that you can find here: https://ee.co.uk/help/broadband/getting-started/using-and-configuring-a-third-party-router

Bear in mind EE cannot provide any support for your third party router, so if you have any issues with your connection you would need to plug back in the EE device if you need help.

Re: Smart Hub Pro

XRaySpeX — Sun, 20 Apr 2025 15:57:10 GMT

It should just be a straight swap.