topic Re: Broadband bill in Broadband & Landline

Broadband bill

Amileiriley — Sun, 20 Apr 2025 12:44:47 GMT

Can someone please explain to me why my broadband bill has gone upto nearly £40 . There is only me in the house and I don't use a lot . I think this is ridiculous.

Sorry, and thankyou.

Re: Broadband bill

RasaUs — Sun, 20 Apr 2025 13:05:45 GMT

My bill has gone up to nearly £40 from £35. I live alone, and I would like to know why.

Thank you for explaining or for some advice

Re: Broadband bill

Schockwave — Sun, 20 Apr 2025 14:15:59 GMT

@Amileiriley , @RasaUs , have you had a look at the breakdown of your bill? It should show you why, also take a look here, as it is the annual price increase:

https://ee.co.uk/help/billing-payments/guide-to-bill/about-annual-prices-changes?

Re: Broadband bill

XRaySpeX — Sun, 20 Apr 2025 14:34:50 GMT

@Amileiriley , @RasaUs : £3 pm is the contractual annual price increase that takes place from 31st March each year & if you have EE TV that's another £2 pm, making £5 pm in total.

Re: Broadband bill

RasaUs — Mon, 21 Apr 2025 13:36:55 GMT

Hello,
Thank you for your reply, but I don't have any EE TV. 🤔
Kind regards
Rasa

Re: Broadband bill

JimM11 — Mon, 21 Apr 2025 13:50:37 GMT

@RasaUs Is it covered by My bill has gone up to nearly £40 from £35 from you posting.!?

Re: Broadband bill

RasaUs — Mon, 21 Apr 2025 19:03:33 GMT

Do you know an email address I can contact to resolve this issue? Thank you so much

Re: Broadband bill

JimM11 — Mon, 21 Apr 2025 19:08:46 GMT

@RasaUs There is NO email communication with EE CS and yourself, have linked the complaint form you will see in the contact us, fill form and go from there.

Re: Broadband bill

RasaUs — Mon, 21 Apr 2025 19:14:06 GMT

Thank you for the advice.