topic Re: Broadband cut off in Broadband & Landline

Broadband cut off

kerryn23 — Sat, 19 Apr 2025 08:35:38 GMT

Got behind in payment. Once realised I paid. This was 2 weeks ago. Today I wake up to find my broadband cut off. I've called and the system is rubbish, I can't get through to anyone. It says broadband suspended because I need to pay - press to pay and it says I don't owe anything. Press * if I think there has been a mistake and nothing! Going round in circles!

Re: Broadband cut off

JimM11 — Sat, 19 Apr 2025 16:13:24 GMT

@kerryn23 Would think that Accounts and Billing will be closed now until Tuesday, but you may get some idea if you call EE CS direct and they can see what is going on with your account.

Re: Broadband cut off

Ali_A — Sun, 20 Apr 2025 07:18:17 GMT

@kerryn23

Have you tried making a payment through your EE online account?

You can visit Pay your EE Broadband bill for other ways to pay without calling.

Ali