topic Re: Broadband test speed not working in Broadband & Landline

Broadband test speed not working

Lifein4k — Fri, 11 Apr 2025 02:05:49 GMT

Hi I switched to full fibre from virgin media on Tuesday the 8/4/2025 when I try to test my router’s speed via the EE speed test on the app it always fails saying the fault is on there side.The safe search is also not working.Can anyone give me some advice on fixing these annoyances.

Re: Broadband test speed not working

XRaySpeX — Fri, 11 Apr 2025 03:08:12 GMT

Welcome to EE's Home Broadband Forum.

Try instead the TBB speedtest, preferably wired using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

Re: Broadband test speed not working

JimM11 — Fri, 11 Apr 2025 07:45:54 GMT

@Lifein4k Most all app error's are not fixable by you, the app has a tendency to be updated in a 2 week cycle, and both the ones you mention in particular have been broken for some period off time, patience will be what you need, and just check app to see if/when both start to work again.

Re: Broadband test speed not working

Pageaj — Fri, 18 Apr 2025 21:37:01 GMT

Just to let you know, I moved from Sky just after and am getting the safe issues, both speed test and safe search don’t work.

How have you got on solving the issue?

Re: Broadband test speed not working

JimM11 — Fri, 18 Apr 2025 22:58:48 GMT

@Pageaj As above until the App software developers get round to it then you will just have to wait.

Re: Broadband test speed not working

Pageaj — Sat, 19 Apr 2025 11:15:19 GMT

I know there various speed tests but what other way can I control safe search? Any ideas would be appreciated?

Re: Broadband test speed not working

Ali_A — Sun, 20 Apr 2025 07:09:06 GMT

Hi at @Pageaj

Have you had a look at How to keep your family safe online with BT Parental Controls page ?

Ali

Re: Broadband test speed not working

Pageaj — Sun, 20 Apr 2025 13:33:41 GMT

Thanks for the reply. Yeah I found these recently.

I’ve got the EE Smart Hub Pro so a lot of translation about controls is needed and some doesn’t seem to apply.

Everything I’ve found the applies just ends up saying ‘it’s in the EE app’. Unfortunately, that’s what’s not working.

Re: Broadband test speed not working

Ali_A — Sun, 20 Apr 2025 14:26:01 GMT

Thanks for clarifying @Pageaj

In this instance I'd recommend contacting Customer Service team who can have a look at why your app is not functioning as it should be.

Ali