topic Re: Port Forwarding or UPnP in Broadband & Landline

Port Forwarding or UPnP

Richard2953 — Thu, 17 Apr 2025 10:07:00 GMT

I've recently changed from BT hub (which worked fine) to EE hub and now have problems with security cameras. Specifically with a Panasonic Home Network security system. I've tried to connect under UPnP which is switched on in the EE hub, though the Panasonic mobile app says it probably isn't. Or trying to set up Port Forwarding doesn't so far work either. I can only connect through the EE hub in my house, not remotely. It just worked with the former BT hub. (I seem to have similar issues with a new wireless ADT system - for the moment that's their problem to sort out).

Re: Port Forwarding or UPnP

Mustrum — Thu, 17 Apr 2025 13:51:53 GMT

@Richard2953 which broadband service do you have and which router?

If you can, use the BT Router, they may want it back, but you could speak to CS and arrange to keep it.

Re: Port Forwarding or UPnP

Richard2953 — Thu, 17 Apr 2025 14:09:30 GMT

It's designated as a Smart Hub 32B. Service is full fibre 900/110. BT does want theirs back. ADT visit next week so depending on what they say, I might send the EE hub back and keep the BT one.

Re: Port Forwarding or UPnP

XRaySpeX — Thu, 17 Apr 2025 16:45:27 GMT

Why do you think you need Port Forwarding or UPnP? Panasonic System Setup Guide Home Network System HUB makes no reference to them as a requirement. I can successfully view remotely my security cameras which are an EE FF BB connection w/out the need for Port Forwarding.

If you are trying Port Forwarding what ports are you attempting to forward?

Re: Port Forwarding or UPnP

Richard2953 — Thu, 17 Apr 2025 17:03:47 GMT

I didn't think I did need it - and I am no way an IT expert. As above, connections work fine at home when connecting direct to EE hub, but never connects when mobile is remote from home. I simply followed this advice from Panasonic to set up port forwarding as an alternative to relying on UPnP, but still can't get a remote connection.

https://help.na.panasonic.com/answers/how-to-configure-the-port-forwarding-settings-with-the-home-network-app/#:~:text=Select%20Manual%20%28Static%29%20and%20input%20the%20numbers%20of,router%27s%20port%20forwarding%20feature%20to%20forward%20desired%20port.

Re: Port Forwarding or UPnP

XRaySpeX — Thu, 17 Apr 2025 18:20:44 GMT

OIC. There are reports that uPnP is broken on SH+. So show us your Port Forwarding settings.

Re: Port Forwarding or UPnP

Richard2953 — Fri, 18 Apr 2025 10:08:55 GMT

The forward port numbers were as Panasonic gave - A B C as 62000, 62001, 62002 - which means nothing to me. I just input them. The EE config is below - I don't really know what I should have input for external and internal ports, or protocol (I assumed TCP).

Re: Port Forwarding or UPnP

XRaySpeX — Fri, 18 Apr 2025 10:27:26 GMT

Let's see it filled in. Don't forget to hit the '+' afterwards & Save it. Then show us what you end up with.

Usually Internal = External Ports, Protocol = TCP/UDP..

Re: Port Forwarding or UPnP

Richard2953 — Fri, 18 Apr 2025 14:06:17 GMT

Like this

Re: Port Forwarding or UPnP

XRaySpeX — Fri, 18 Apr 2025 15:27:31 GMT

You haven't pressed the '+' & Saved. They should then appear with a red "X" against them for when you want to remove them again.

I also think you shouldn't be leaving 1001 ports open but instead do 3 rules of 1 port each.

Re: Port Forwarding or UPnP

Richard2953 — Fri, 18 Apr 2025 16:54:30 GMT

OK, I did the save correctly but still no luck. One thing I did notice is that once I switch on the Port Forwarding and Static Address in the mobile Panasonic app the Panasonic hub disappears from the list of connected devices in the EE Hub manager, though it still shows as connected in the Pan.mobile app - and does connect directly through the EE hub. But still won't connect remotely.