topic Re: “Smart Wifi” after moving from BT to EE broadband in Broadband & Landline

“Smart Wifi” after moving from BT to EE broadband

bratman91 — Mon, 14 Apr 2025 19:54:17 GMT

I have recently moved from BT to EE broadband. With BT, I had a BT Homehub and two extender discs to reach the whole house. Now that I am with EE, I still have the same Homehub and the same two extender discs - they all work fine. I note from my first EE broadband bill that I am being charged for “Smart Wifi” which seems to be an EE router and EE extender discs, none of which I have, need or want. Should I still be charged for “Smart Wifi”?

Re: “Smart Wifi” after moving from BT to EE broadband

Mustrum — Mon, 14 Apr 2025 20:07:55 GMT

@bratman91 did you purchase the BT extenders, or were you paying for them each month with BT?

Is it not the same as BT, but EE use a different name?

Re: “Smart Wifi” after moving from BT to EE broadband

Matt_124 — Mon, 14 Apr 2025 20:45:28 GMT

To maintain your "Complete WiFi" service (service package for the discs/extenders) that you had with BT, the equivalent for this on EE would be the "Smart WiFi" service.

Any discs/extenders and Hubs provided are loaned to the customer by BT and/or EE, so by not maintaining the Smart WiFi service you would have had to either return the discs or pay a non-return charge if you were to keep them (these would still remain the property of BT/EE even after paying the non-return charge), but without the service being active on your account you would be unable to get any support with them or request additional (up to 3 total) to resolve blackspots in the home.

The "Smart Wi-Fi" service is separate to the "Smart WiFi Plus" service for customers who have the EE Smart Hub Plus and wish to get the Smart WiFi Plus extenders, or the "Smart WiFi Pro" service which provides the WiFi 7 Smart Hub Pro and Smart WiFi Pro in place of your existing kit.

Re: “Smart Wifi” after moving from BT to EE broadband

JimM11 — Mon, 14 Apr 2025 22:35:01 GMT

@bratman91 Have linked the BT hubs below, could you look see and check which one you have?

Different types of BT Hub | BT Help

Re: “Smart Wifi” after moving from BT to EE broadband

bratman91 — Tue, 15 Apr 2025 18:24:42 GMT

I have a Homehub2. Please see my response to Matt_124.

Re: “Smart Wifi” after moving from BT to EE broadband

bratman91 — Tue, 15 Apr 2025 18:27:10 GMT

The extenders were provided as part of my broadband package to I presume were lent to me. I am content to pay for Smart Wi-fi now that you have explained the situation. Thanks to you, JimM11 and Mustrum for your helpful and considerate replies.

Re: “Smart Wifi” after moving from BT to EE broadband

bratman91 — Tue, 15 Apr 2025 18:27:51 GMT

Please see my reply to Matt_124.

Re: “Smart Wifi” after moving from BT to EE broadband

JimM11 — Tue, 15 Apr 2025 18:29:00 GMT

@bratman91 I question again, as there is about Homehub2, Have you looked at the link?

Re: “Smart Wifi” after moving from BT to EE broadband

XRaySpeX — Tue, 15 Apr 2025 18:41:34 GMT

What is the name of the EE BB plan are you on including its speed?