topic Re: Can't track my order in Broadband & Landline

Can't track my order

mariatitovski — Mon, 14 Apr 2025 12:41:09 GMT

Hi, I placed an order on 24th March for broadband and I'm still waiting for the initial engineer visit from Openreach. I've been trying to check my order online for the past few days and it comes up with the error message 'server unavailable'.

I've tried contacting customer service over the phone but when I click through the options for home broadband, there is no option to speak to anyone or to check my order. Options are: billing, fault or technical help, place an order or upgrade package, moving house, leaving EE or bereavement.

Can anyone advise how to contact EE to get an update for my order?

Re: Can't track my order

Chris_B — Mon, 14 Apr 2025 13:40:50 GMT

@mariatitovski Just select place an order as this is the closest option. When you placed that order, you should’ve got a email come through with an install date.

Re: Can't track my order

mariatitovski — Mon, 14 Apr 2025 14:06:03 GMT

Thanks for the quick reply, the install date has been and gone. Will give that option on the phone a try.

Re: Can't track my order

XRaySpeX — Mon, 14 Apr 2025 15:18:17 GMT

Try calling CS on the Freephone no. (Opt. 2) in my sig.