topic No broadband after power cut in Broadband & Landline

No broadband after power cut

JW8114 — Sat, 12 Apr 2025 19:22:12 GMT

We had a power cut this morning and since then I can't reconnect our WiFi. I've tried all restarts including factory reset but it just has a green light and every 30 seconds or so a quick white flash then back to green. Can anyone help please?

Re: No broadband after power cut

XRaySpeX — Sat, 12 Apr 2025 19:31:58 GMT

If you have Full Fibre (FTTP), what lights show on the ONT?

Re: No broadband after power cut

JimM11 — Sat, 12 Apr 2025 19:32:58 GMT

@JW8114 Which router do you have and what type of service?

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

Re: No broadband after power cut

JW8114 — Sat, 12 Apr 2025 19:35:45 GMT

Essentials Fibre 36

Re: No broadband after power cut

JW8114 — Sat, 12 Apr 2025 19:36:49 GMT

Essential Fibre 36

Green light but every 30 seconds or so quick flash of white then straight back to Green.

Re: No broadband after power cut

JimM11 — Sat, 12 Apr 2025 19:45:28 GMT

@JW8114 see the link to what the lights mean and if any off it applies let us know.

Manage Your EE Hub | Broadband Help | EE

Re: No broadband after power cut

XRaySpeX — Sat, 12 Apr 2025 19:50:34 GMT

That's continually trying to start up. Looks like it's not completely broken but is frazzled. Call CS & ask for a replacement router.

Re: No broadband after power cut

JW8114 — Sat, 12 Apr 2025 19:52:28 GMT

Yep, whatever I try to do it just keeps on with this pattern 😔. Thanks

Re: No broadband after power cut

JimM11 — Sat, 12 Apr 2025 19:54:52 GMT

@JW8114 When you did the factory reset did it look like it followed when holding the button until the front light changed colour or just kept doing what it is doing, green/flash white etc?

Re: No broadband after power cut

JW8114 — Sat, 12 Apr 2025 19:56:02 GMT

Kept doing what it was doing after holding down for 20 seconds

Re: No broadband after power cut

JimM11 — Sat, 12 Apr 2025 19:59:30 GMT

@JW8114 so are you saying then that it did not complete the factory reset, did you hold button for longer than 20 seconds and watch if the light sequence changed while holding button in?

Re: No broadband after power cut

JW8114 — Sat, 12 Apr 2025 20:00:48 GMT

Yes, held it for longer, no change to light sequence at all.

Re: No broadband after power cut

JW8114 — Sat, 12 Apr 2025 20:03:43 GMT

Other people who also had power cut now saying the same on Facebook. Some with EE, talk talk, Sky... others saying there's are fine though.

Re: No broadband after power cut

JimM11 — Sat, 12 Apr 2025 20:08:35 GMT

@JW8114 As you have yet to say what router you have, lets just go with the suggestion that it is done, and you need to call EE CS for a replacement.

Re: No broadband after power cut

JW8114 — Sat, 12 Apr 2025 20:15:47 GMT

I think it's a smart hub plus.

Re: No broadband after power cut

JimM11 — Sat, 12 Apr 2025 20:28:32 GMT

@JW8114 Then if the hold reset button in until you see a change on the front led does not work, it is toast and replacement required, would also pull your DSL RJ11 cable out just in case.... See the second link PSU was bad, and this could have happened to yours with the brownout when power went out.

Manage Your EE Hub | Broadband Help | EE

No LAN light on Openreach Nokia ONT - The EE Community

Re: No broadband after power cut

GrahamJP1 — Wed, 16 Apr 2025 13:15:44 GMT

Exactly the same problem this morning after an overnight power cut...new router on the way (looks like 3/4 days with out service...I think this is a known issue

Re: No broadband after power cut

JimM11 — Wed, 16 Apr 2025 13:25:17 GMT

@GrahamJP1 If it so happens to be just the PSU unit that has failed, if you try that first then you should connect up after the router reboots in 5 minutes.

Re: No broadband after power cut

GrahamJP1 — Thu, 17 Apr 2025 20:14:27 GMT

Received a new router this morning, managed to get it fired up...for all of four minutes then a solid green light but no wifi or Internet. Now told I need a visit from Openreach - first appointment next Wednesday morning. A house full of youngsters over the Easter Weekend and, because I went all in on streaming, no Internet or TV.

Use you mobile data said the man from EE, which would certainly be a possibility if it were not for the fact that living on the edge of Telford we have between 0 and I bar (if the wind is blowing in the right direction)

Poor fibre broadband coverage, very poor 5G coverage - third world stuff and when there's a catastrophic failure third world service.

Re: No broadband after power cut

Peter_W — Fri, 18 Apr 2025 09:07:54 GMT

Thanks for the update here @GrahamJP1.

I'm disappointed to hear that the new router hasn't done the job with this one, and I totally appreciate it's far from an ideal time for this all to be going down.

Please keep us posted on how you get on with Openreach, and I'm confident they'll be able to get this sorted for you.

Peter