topic EE fibre speed below what it should be in Broadband & Landline

EE fibre speed below what it should be

Bert25 — Fri, 11 Apr 2025 22:22:15 GMT

Hi,

I just did a speed test and it shows 57Mbps when it's usually 150 or above and the guaranteed speed is 100mbps.

I used the EE broadband checker and the hub was restarted, as the diagnostic said my broadband home connection could be improved.

For context,I moved to EE from BT in November and I still use the BT smart hub.

Any idea what's going on?

Thanks

Re: EE fibre speed below what it should be

XRaySpeX — Fri, 11 Apr 2025 22:52:21 GMT

Welcome to EE's Home Broadband Forum.

EE is not providing you with or guaranteeing speedtest speeds to your devices but the BB speed to your router.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs. Also post the Home > Status page.
For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
For other routers: login to it according to the label on it as the admin user & navigate looking for its router/connection statistics.

Full router stats are key to any speed & connection issues.

2. Try a speedtest, preferably wired using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

Re: EE fibre speed below what it should be

Bert25 — Fri, 11 Apr 2025 23:20:50 GMT

Hi @XRaySpeX

1) How do I login to smart hub?

2) I do not use ethernet cables on my flat, only WiFi.

See the link below

https://www.thinkbroadband.com/speedtest/1744413006122148155

3) see attached picture

Re: EE fibre speed below what it should be

XRaySpeX — Fri, 11 Apr 2025 23:25:56 GMT

Thanks!

Login to your Smart Hub/Router at http://192.168.1.254 with the admin password on the bottom of the slider label on the back of the router.

Re: EE fibre speed below what it should be

Bert25 — Fri, 11 Apr 2025 23:54:17 GMT

Hi @XRaySpeX

See router admin screenshots

I did a test on the EE app and there is a huge difference between router speed and my device speed, why is that?

Thanks again!

Re: EE fibre speed below what it should be

XRaySpeX — Sat, 12 Apr 2025 03:04:54 GMT

@Bert25 wrote:

I did a test on the EE app and there is a huge difference between router speed and my device speed, why is that?

Using WiFi rather than Ethernet to test will make a big difference.

Thanks. In the 1st pix what do you see under Status?

Re: EE fibre speed below what it should be

JimM11 — Sat, 12 Apr 2025 07:51:36 GMT

@Bert25 While setting up a BT Smarthub2 for a friend few weeks back and he was waiting for the FF install did post up the router screens with the link below, from your posted pictures, do see that you have been upgraded FW wise same version that finally installed on that router also before i left, general observations he had the router out in the hall way sitting on the floor, blocked by a door so was not in the best place but that was where the OR Master socket was, found that my mobile had the tendency to jump onto the 2.4Ghz band but on a 40/10 split was not a problem as 40Mb/s was the max anyway and achieved by the device with no issue. Wi-Fi analyzer things that i did not like, where EE wifi / the wifix, both turned on, and i would look hard to get both off those turned off router wise but you need to go see how it is done.

There is a speed test on one off the pages you will see it also, so worth a go, the FW updates pretty sure are all to get the EE app side working with the BT Router and that does seem to be the case with you as appears to be working. Have a look to see what band the device you have is connecting to, and test wireless NO more than about 6 foot standing from the router, and ideally with all the other devices off wireless but that may not be possible.

Re: BT Smarthub2 on a FTTC 40/10 split. - The EE Community

Re: EE fibre speed below what it should be

Bert25 — Sat, 12 Apr 2025 09:38:37 GMT

See pic @XRaySpeX @

Re: EE fibre speed below what it should be

Bert25 — Sat, 12 Apr 2025 09:44:58 GMT

Hi @JimM11

How can I check on which my band my phone is connecting?

Also what's the link to the test you recommended?

I have done another fast test this morning and the speed is now as it normally was, see pic.

Finally, is the EE router any better then the BT SH I have? I there any value on my changing it?

Thanks!

Re: EE fibre speed below what it should be

JimM11 — Sat, 12 Apr 2025 09:57:45 GMT

@Bert25 From the link i sent where you able to see the posting, the network connection tab marked as screen 3 shows, and the speed test is as screen 1 broadband performance test, which will then open up to screen 4, test my speed.

Your pictures posted take time to be cleared so will see once they become available for viewing.

As for changing to a new router that is a BT/EE you get to keep what you have type situation, and if you also have extenders for smart wireless, with the 150Mb/s FF service that you have the BT router is well and truly capable of any speed device that you have, but would look to get the BT/EE extra that you will see as Public Status Activated OFF on the router, anyone with a BT/EE account can sit outside your home, and if the see and connect will suck away your speed, just incase you where NOT aware off this....

Re: EE fibre speed below what it should be

JimM11 — Sat, 12 Apr 2025 10:38:50 GMT

@Bert25 Seen you picture update, and you certainly are up at full speed.👍

Re: EE fibre speed below what it should be

Bert25 — Sat, 12 Apr 2025 11:01:31 GMT

Thanks @JimM11

Apologies I was reading on my phone and missed the link!

I wasn't aware about the public WiFi setting, how can I deactivate that? I click on the option but it takes me to the BT website. Is that something I can do myself or do I need to contact BT, it's a bit strange as I'm a EE customer now?

Thanks again!

Re: EE fibre speed below what it should be

JimM11 — Sat, 12 Apr 2025 11:20:22 GMT

@Bert25 It's a hangover from the BT Smarthub2, and a terrible option, have a look on the BT Forum for advice on what to do, there are 2 that i seen, EE WiFi and the BTx mode, both are transmitted on that particular router, you want to have them off, and you will not see them unless you have a wifi analyser installed on your phone, netspot is an app that will show you, just use the free version...

Turning them off YOUR ROUTER ONLY, you also DO NOT want it to effect your Mobile option just incase you wish to use Hotspot Feature when you are out and about. Link below explains the Hotspot.

Using WiFi Coverage Boost | Mobile Help | EE

Re: EE fibre speed below what it should be

Bert25 — Sat, 12 Apr 2025 16:09:48 GMT

Thanks @JimM11

I'll have a look at the BT community!

Re: EE fibre speed below what it should be

JimM11 — Sat, 12 Apr 2025 16:14:23 GMT

@Bert25 You could do it through the MyBT account, so if yours is still up and running would be worth a try, just not sure EE would be up to that as yet, just search Public Access on the BT Forum and you will find something.