topic BT modem in Broadband & Landline

BT modem

Est_Elixir — Fri, 11 Apr 2025 06:13:50 GMT

My router seems to be an issue since migrating from BT to EE. My issue is associated with access and often It cuts out entirely. Are there any way that I can improve my network?

Re: BT modem

JimM11 — Fri, 11 Apr 2025 07:33:50 GMT

@Est_Elixir You do not say what you have equipment wise, so quickest way would be to contact EE CS and have them run a diagnostic to your system if they can do so to see if there are any apparent faults.

Re: BT modem

Mustrum — Fri, 11 Apr 2025 08:19:47 GMT

@Est_Elixir you have not given very much to go on, and no one on here has account access. Why not follow the steps in the help pages and get your issues looked at.

Contact us about your broadband and landline

Text EE for a call back

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We’ll run tests on your connection to find out what’s going on.
If you need an engineer, we’ll text you in 15 minutes to book a slot.
If you don’t need an engineer, we’ll call you within 30 minutes to help solve your issue.

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Re: BT modem

Est_Elixir — Mon, 14 Apr 2025 21:42:29 GMT

Solution found! The QR code at the back of the modem doesn’t match the name of the Wifi! I believed a troll had changed this for some giggles!

Re: BT modem

Mustrum — Mon, 14 Apr 2025 21:55:16 GMT

@Est_Elixir Not a troll, but you probably did that yourself! The app changes the default router SSID if you ask it to migrate your old settings, so I prsume the settings are the same as your old router?

But glad you got it sorted, thanks for updating us.

Re: BT modem

XRaySpeX — Mon, 14 Apr 2025 23:55:12 GMT

QR codes, linking router with app & WiFi SSIIDs have absolutely nowt to do with the router's performance & cutting out. So I'm nor clear what problem has been solved.