topic Re: Unable to access a domain over broadband in Broadband & Landline

Unable to access a domain over broadband

CCINS — Tue, 08 Apr 2025 13:57:08 GMT

It is possible to contact a network specialist at EE or BT to help resolve a problem. I am unable to access a particular domain and its services over my broadband connection. I am able to access the domain and its services over the EE mobile network or if I use a VPN app over my broadband connection. The domain and its IP address do not come up with any issues on Spamhaus.

Re: Unable to access a domain over broadband

Mustrum — Tue, 08 Apr 2025 14:10:03 GMT

@CCINS you would need to phone customer support first, they do not post or respond on here.

However do you have parental control? Or have you tried a different DNS?

Re: Unable to access a domain over broadband

XRaySpeX — Tue, 08 Apr 2025 15:21:22 GMT

What domain? What site?

Re: Unable to access a domain over broadband

CCINS — Tue, 08 Apr 2025 21:21:55 GMT

I’ll probably do that but the folks on the phone aren’t trained to handle issues like this and are reluctant to pass the case on to those who can help.

Re: Unable to access a domain over broadband

Rky — Tue, 08 Apr 2025 21:47:47 GMT

For me Instagram was getting blocked I removed parental control and restarted browser and all worked.

Re: Unable to access a domain over broadband

Mustrum — Tue, 08 Apr 2025 22:02:09 GMT

@CCINS well if you can't share the details on here, I suspect it will be an issue with the front line folks getting then through to the tech team.