topic Re: EE Smart Hybrid Connect not available with Busiest Home plan in Broadband & Landline

EE Smart Hybrid Connect not available with Busiest Home plan

ScottChegg — Fri, 23 Aug 2024 10:02:51 GMT

We've finally got a broadband alternative after years of VM 1Gig service, so I was looking to replace with similar or better with EE. The Full Fibre Gigabit Essentials offers Smart Hybrid Connect for an additional £7, but Busiest Home Bundle doesn't offer it as an add-on... even though it's £25 more.

I found a PDF from Nov 2023 where it said it would be an option for Busiest Home Bundle. Has it been paused temporarily?

Re: EE Smart Hybrid Connect not available with Busiest Home plan

JimM11 — Fri, 23 Aug 2024 10:13:43 GMT

@ScottChegg Addon to bundle, details of link below. And if no 4g available at your location then no hybrid connect offer will be supplied.

ee-monthly-home-price-guide-ess-all-rounder-30-july-2024.pdf

Re: EE Smart Hybrid Connect not available with Busiest Home plan

ScottChegg — Fri, 23 Aug 2024 10:17:03 GMT

That's what I thought.... but if I select Full Fibre Gigabit essentials it's an Addon:

If I pick the I've lost my mind bundle (Busiest Home Bundle) then it's not showing:

Re: EE Smart Hybrid Connect not available with Busiest Home plan

JimM11 — Fri, 23 Aug 2024 10:24:56 GMT

@ScottChegg Posted pictures have to be cleared for viewing, if it gets down to not showing you, then time to call EE CS to get what you need resolved. This lost your mind bundle, (that's the best desc so far) is all about the speed. 4g backup god forgive you would ever need it, crawl along at guesstimated speed 40mb/s, big drop from 1.8gb/s. Would rather tether the phone than have that, and takes up to 20 mins to kick in and 20mins to kick off.

Re: EE Smart Hybrid Connect not available with Busiest Home plan

JimM11 — Fri, 23 Aug 2024 10:56:47 GMT

@ScottChegg One separate further point so no disappointment is the EE Smarthub+ the version off present has 4 off 1Gb/s lan ports, and 1 off 2.5gb/s wan port, it is wi-fi 6 (AX) wireless, mesh backhaul no idea if that is any good, many people complain its not fit for purpose because of the lan, and the replacement is in the pipeline and its not coming out of there anytime shortly, so it would appear. USB interface cannot be used for anything, and you have to use a stupid mobile app for some functions so you can gather not a fan off that feature. HTH

Re: EE Smart Hybrid Connect not available with Busiest Home plan

Mustrum — Fri, 23 Aug 2024 11:00:12 GMT

@ScottChegg I would give Customer Services a call, not sure if it is just a glitch, but I get the same results as you when I look to order at a site that can get Ful Fibre.

Re: EE Smart Hybrid Connect not available with Busiest Home plan

ScottChegg — Fri, 23 Aug 2024 11:12:00 GMT

Yeah, reading the threads about the Smart Hub Plus has not filled me with confidence but the nicety of the 4G backup option AND the improvements to our existing EE phone contracts (I'm capped on 100Mbs rather than Unlimited), made it slightly more tempting.

However, I had Talk Talk Fibre years ago and it was problem-free, and they are offering the 900Mbs which comes with a pair of Amazon Eero Pro mesh doofahs... which are known to be pretty good, for £33 a month.

Re: EE Smart Hybrid Connect not available with Busiest Home plan

ScottChegg — Fri, 23 Aug 2024 11:13:03 GMT

Yeah... I ain't ringing anyone. It would be a very, very last resort.

Re: EE Smart Hybrid Connect not available with Busiest Home plan

Chigzy1 — Mon, 07 Apr 2025 12:36:15 GMT

Just been speaking with EE - its because the top packages have 4G backup included for free so you don't need the option for an add on.

Re: EE Smart Hybrid Connect not available with Busiest Home plan

Chigzy1 — Mon, 07 Apr 2025 12:36:56 GMT

would be nice if they explained this somewhere.

Re: EE Smart Hybrid Connect not available with Busiest Home plan

Peter_W — Tue, 08 Apr 2025 12:44:37 GMT

Thanks for the feedback here @Chigzy1.

I've fed this back now so we can get this double checked and amended if needs be 😊

Peter

Re: EE Smart Hybrid Connect not available with Busiest Home plan

bobpullen — Tue, 08 Apr 2025 13:58:55 GMT

@Chigzy1 wrote:
Just been speaking with EE - its because the top packages have 4G backup included for free so you don't need the option for an add on.

This isn't my experience. I have a 1.6Gbps account and can't see any option to add Hybrid Connect. Neither was one shipped with the original order 🤔