topic Re: The Open Reach engineers did not fit the hub in the right place in Broadband & Landline

The Open Reach engineers did not fit the hub in the right place

Fabbeh — Sat, 23 Nov 2024 13:10:36 GMT

Re: The Open Reach engineers did not fit the hub in the right place

XRaySpeX — Sat, 23 Nov 2024 13:21:53 GMT

@Fabbeh : OR are not responsible for fitting & positioning the router; that's for you. They fit the ONT modem box on the wall if it's Full Fibre & that's where their responsibility ends.

Re: The Open Reach engineers did not fit the hub in the right place

JimM11 — Sat, 23 Nov 2024 13:24:26 GMT

@Fabbeh Do you mean the ONT modem off OR, or the EE/BT router that you do not specify. Stop the job was your option right at the start...

Re: The Open Reach engineers did not fit the hub in the right place

Mkondazi — Mon, 07 Apr 2025 14:37:45 GMT

Re: The Open Reach engineers did not fit the hub in the right place

JimM11 — Mon, 07 Apr 2025 15:16:38 GMT

@Mkondazi Hi back, you need more detail in your posting.!

Re: The Open Reach engineers did not fit the hub in the right place

Mkondazi — Mon, 07 Apr 2025 15:50:15 GMT

I'm not happy the place he fixed the router

Re: The Open Reach engineers did not fit the hub in the right place

JimM11 — Mon, 07 Apr 2025 15:58:45 GMT

@Mkondazi What is it that you had done, the EE Forum that you are on has no detail or even knows who you are, we are customers just like you.

Re: The Open Reach engineers did not fit the hub in the right place

XRaySpeX — Mon, 07 Apr 2025 16:03:19 GMT

@Mkondazi : The router positioning is up to you. Are you unhappy with the placement of the ONT modem on the inner wall by the OR eng?