topic Re: Switching from VIrgin Media to EE in Broadband & Landline

Switching from VIrgin Media to EE

Surin — Mon, 07 Apr 2025 15:46:32 GMT

Hi,

Just signed up to EE Broadband and TV - switched from Virgin

Got an confirmation email from Virgin, that they received a message from EE about the Broadband switchover. However, there was no mention of the TV package. Do I have to contact Virgin to ensure that I no longer need that aswell? Or is it just assumed that TV was also cancelled?

Cheers

Surin

Re: Switching from VIrgin Media to EE

JimM11 — Mon, 07 Apr 2025 15:54:17 GMT

@Surin Did you let EE know that you had Virgin TV for the package and you wished for EE to take care off both, Broadband is what is done but sometimes with package deal then both, VM TV cancellation time is a lot longer than that of changing BB, have a look on the VM site but sure that TV is one month notice.

Re: Switching from VIrgin Media to EE

XRaySpeX — Mon, 07 Apr 2025 16:00:00 GMT

The BB switching process (OTS) only covers the BB & landline. I expect you will need to contact VM to cancel the TV unless it is auto cancelled with the BB.

Re: Switching from VIrgin Media to EE

Surin — Mon, 07 Apr 2025 16:12:32 GMT

No, EE didn't give me the option to do that, via the online portal.

Looks like I will call VM anyway. May need to spend ages to get thru.