topic EE App-Manage Broadband/speed test issue in Broadband & Landline

EE App-Manage Broadband/speed test issue

Axx — Mon, 07 Apr 2025 02:14:45 GMT

Hi all,

Since i moved to EE from BT on the 26/03 I have tried to carry out spoed tests via the manage my broadband option and on a rare occasion it does it but most of the time its telling me " you've lost connection" etc. this happens a lot and is extremely frustrating. My wifi is always on and never drops so I don't understand why it says this. Can this be resolved so I can use the manage my broadband speed test without this constant issue plz?

Re: EE App-Manage Broadband/speed test issue

XRaySpeX — Mon, 07 Apr 2025 02:51:16 GMT

Use instead the TBB speedtest, preferably wired using an Ethernet cable , here http://www.thinkbroadband.com/speedtest.html .

Re: EE App-Manage Broadband/speed test issue

Axx — Mon, 07 Apr 2025 04:01:50 GMT

Il try thank you

Is it normal for the speed to drop after 1am. I never get my speed guarantee of 700mb. It goes to around 100mb in the early hours of the morning. I've seen this happen since day 1.

Re: EE App-Manage Broadband/speed test issue

Axx — Mon, 07 Apr 2025 04:03:51 GMT

Speed Test Result

History Test Again

DOWNLOAD

152 Mbps

tbbx1 150.9 Mbps

bursting to 157 Mbps

0100200

x Single tbbx1 Speed httpx6 Speed

0	0	0
304		66.78
555		132.11
808		135.47
1,059		131.83
1,311		126.72
1,554		130.77
1,805		137.17
2,059		137.13
2,311		142.92
2,554		145.52
2,804		150.45
3,056		145.12
3,307		154.39
3,562		149.01
3,805		157.4
4,056		156.79
4,307		157.82
4,559		148.38
4,810		157.24
5,063		154.88
5,305		152.24
5,557		156.81
5,809		157.28
6,060		157.09
6,312		159.22
6,554		148.58
6,804		150.65
7,056		153.31
7,309		153.12
7,562		154.29
7,804		156.63
8,056		153.56
0	0
337	2.53
589	118.58
841	144.85
1,092	143.85
1,344	140.96
1,586	143.68
1,838	150.88
2,090	138.75
2,343	156.29
2,586	141.85
2,837	148.64
3,088	155.66
3,340	159.68
3,610	155.28
3,842	144.71
4,096	155.72
4,338	147.44
4,590	155.49
4,842	143.8
5,096	152.05
5,338	150.43
5,589	159.13
5,841	151.04
6,092	151.77
6,345	159.65
6,586	149.49
6,838	159.04
7,090	143.93
7,341	157.03
7,590	151.55
7,842	165.62
8,094	146.81

UPLOAD

0100200

x Up

0	0
1	0
2	0
3	0
202	0
403	67.679
613	93.869
815	93.487
1,016	101.489
1,222	104.257
1,429	100.047
1,631	97.309
1,844	99.975
2,054	102.554
2,330	100.372
2,535	103.766
2,746	97.852
2,956	104.203
3,157	99.894
3,373	103.15
3,582	108.166
3,793	107.343
3,994	100.165
4,204	105.524
4,405	100.796
4,610	101.546
4,819	102.815
5,025	100.335
5,235	104.95
5,441	98.726
5,646	101.063
5,855	106.689
6,056	104.425
6,329	93.6
6,530	102.135
6,731	107.952
6,937	110.091
7,146	103.944
7,357	97.768
7,559	97.594
7,769	102.744
7,970	98.826

101.0 Mbps

bursting to 105.0 Mbps

Your Latency: 23 ms Analysis SSL IPv6

Re: EE App-Manage Broadband/speed test issue

Axx — Mon, 07 Apr 2025 04:06:11 GMT

Speed Test Result

History Test Again

DOWNLOAD

152 Mbps

tbbx1 150.9 Mbps

bursting to 157 Mbps

0100200

Re: EE App-Manage Broadband/speed test issue

JimM11 — Mon, 07 Apr 2025 07:37:47 GMT

@Axx The app speed test does have the dual speed test function from EE where it set's up the testing 1st to test the speed to the EE Router, then 2nd it test's the speed to the device, and yes you can have different speed variables depending on when you do test time wise. If you do get the app to work you will see from the picture example below. Are you doing your test wireless connected or via Ethernet, also the speed to the device and what is going on with your home network has a marked influence on the results also. Sample of my FF 500 app speed test is below Samsung mobile about 20 foot away from the router.

EE Smarthub+ SH31B on FF500

Re: EE App-Manage Broadband/speed test issue

Axx — Mon, 07 Apr 2025 07:53:38 GMT

Ye it varys during the day I am on wireless Google Pixel 7. The EE app isn't very reliable at all. On the rare occasion it allows me to do 1 test it does show 933mb download 110mb upload -currently. I just wished it was more reliable to use rather than telling me I've lost connection but my wifi never drops!

When I am awake around 2am onwards it's always around 100mb on speed test.net . Just wanted to know if that's normal or should I be getting near 700mb.

Re: EE App-Manage Broadband/speed test issue

JimM11 — Mon, 07 Apr 2025 08:17:55 GMT

@Axx It's a hard one to say, during certain periods of time many companies on the OR network are running backups and maintenance off systems and all off this takes a hit on network speed, so YES your testing may drop off to a lower level, personally fast asleep at those times but if that is what you are finding then it will be so.

When you get the app to work on your mobile, pay attention to what you see, it will be like 1st setting up to test the network speed etc as it goes out to get the required info from the EE side data wise then carries on with the testing. Is it only the speed test that is mostly your app issue, or do you find other management functions a little off at times, like ie having a look at billing etc.

Re: EE App-Manage Broadband/speed test issue

Axx — Mon, 07 Apr 2025 08:28:39 GMT

Not really tested other options apart from manage broadband but always says below pic.

Did the EE diagnostic bot ..they did some tests and say my line is fine.. Just did a refresh/reboot of the router and just waiting for the speed to get back up thank you

Re: EE App-Manage Broadband/speed test issue

XRaySpeX — Mon, 07 Apr 2025 10:12:11 GMT

I'm not sure what those tables & figures show. It's easier to illustrate the TBB speedtest by clicking on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

Re: EE App-Manage Broadband/speed test issue

Adrishi — Sat, 26 Apr 2025 10:25:27 GMT

Same issue here . App won’t process a speed test T the Hub to diagnose slower speeds at devices

Re: EE App-Manage Broadband/speed test issue

JimM11 — Sat, 26 Apr 2025 10:37:15 GMT

@Adrishi Until it get's fixed by the EE app developers or whatever is going on with the EE side of things, then run the independent fast test with a web browser, it WILL give you a similar idea and hit the update button to see all displayed. Link is below!