topic Re: My Wi-Fi has become unbearably slow since yesterday in Broadband & Landline

My Wi-Fi has become unbearably slow since yesterday

imacken — Tue, 01 Apr 2025 20:33:38 GMT

I have 1Gb speeds to the Smart Pro hub, and I have 2 Smart Extenders. Everything has been great for the last few months, until today.

I was getting 500-600Mbps on my iPhone and other devices in the rooms where the extenders are located. Today, one of my extenders has gone from a solid Aqua light to Amber, and on both I am only getting 70-100Mbps. This is making large downloads pretty painful.

I've tried re-booting the router and the extenders, but no change.

Anyone got any suggestions?

Re: My Wi-Fi has become unbearably slow since yesterday

Peter_W — Wed, 02 Apr 2025 09:17:50 GMT

Hey there @imacken 😊

Is it a solid amber light or a flashing one you've noticed on your Smart WiFi device?

Solid would usually indicate that it's connected, but could do with being moved closer to your Hub to guarantee the best connection.

Flashing on the other hand means that you'll need to re-pair with your hub via the WPS button or an Ethernet cable.

It's definitely worth checking out our help article on this too.

Peter

Re: My Wi-Fi has become unbearably slow since yesterday

imacken — Wed, 02 Apr 2025 09:23:45 GMT

It’s a solid amber that has always been solid aqua until yesterday. Just a symptom of a general downturn. Even in rooms with a solid aqua extender speeds are down to about 70Mbps when they were 500-600 before yesterday.
Something has happened.

Re: My Wi-Fi has become unbearably slow since yesterday

Peter_W — Wed, 02 Apr 2025 11:07:19 GMT

Thanks for confirming that, @imacken.

What speeds are you getting when connected to the main hub, and have you tried a wired connection to see if these speeds are affected?
Peter

Re: My Wi-Fi has become unbearably slow since yesterday

Gr3z — Wed, 02 Apr 2025 13:01:48 GMT

The exact same has happened to me, I have three extenders all were aqua was get around 400 to 480 every in the house and about 280 in the garden, now I get amber light and around 120mb, if recycle my WiFi connection on my phone to connect to the main hub and stand by it I get I get the as expected 500mb

They were great for a week or with Stella speeds. It’s like there has been some smart setting applied and messed it up.

I also have one extender with a different firmware version that won’t update 😔

Re: My Wi-Fi has become unbearably slow since yesterday

imacken — Wed, 02 Apr 2025 13:20:17 GMT

I am getting very good speeds on my phone, i.e. 700-800Mbps, if I stand very close to router.

Both extenders speeds still stuck around 100, when used to be 500-600 for both previously.

Re: My Wi-Fi has become unbearably slow since yesterday

Peter_W — Wed, 02 Apr 2025 14:37:34 GMT

That's good, @imacken.

It definitely sounds like it's the extenders causing the rub here in that case.

Have you tried re-pairing these since the issues occurred to see if this makes an improvement?
Peter

Re: My Wi-Fi has become unbearably slow since yesterday

imacken — Thu, 03 Apr 2025 07:31:24 GMT

So, today, the speeds are back to around 500Mbps on the extenders, even though one of them is amber when it used to be aqua.

Re: My Wi-Fi has become unbearably slow since yesterday

Peter_W — Thu, 03 Apr 2025 09:29:54 GMT

I'm glad to hear things have picked up a bit here @imacken.

With the Amber one have you tried moving this closer to the Hub or trying to re-pair this like I mentioned yesterday?

Peter

Re: My Wi-Fi has become unbearably slow since yesterday

imacken — Thu, 03 Apr 2025 09:48:27 GMT

I can't really move it any closer and keep it in the same room. I think what concerns me is that I feel it is symptomatic of the issue that the extender is in the exact same location it has been solid aqua for many months.

I did re-pair the 2 extenders yesterday, but at the time it made no difference.

Re: My Wi-Fi has become unbearably slow since yesterday

Peter_W — Thu, 03 Apr 2025 10:24:55 GMT

Thanks for giving that a shot @imacken .

We definitely can't rule out the possibility of a fault with the device, especially the one that's showing the orange light.

It's definitely worth giving our Technical Guides a call, as they'll be able to run more specific diagnostics, and if needs be arrange a replacement.

Peter