topic Re: Broadband switch in Broadband & Landline

Broadband switch

Ashley891 — Wed, 02 Apr 2025 14:16:20 GMT

How long will it take to complete switch over after install got my old supplier (virgin) to send me final bill. Do I need to contact old supplier?

Re: Broadband switch

Peter_W — Wed, 02 Apr 2025 16:44:03 GMT

Hey @Ashley891.

Welcome to the EE Community 😊

With Ofcom's One touch switch process, when you change to a new provider we would typically contact your old supplier with details of a switch date and when to stop billing.

Did you get any confirmation from Virgin that the request had been received, along with details of any early termination fees?
Peter

Re: Broadband switch

XRaySpeX — Wed, 02 Apr 2025 16:52:37 GMT

If your EE BB has been installed it should be live by midnight at latest & VM should be cancelling your contract with them.

Re: Broadband switch

Ashley891 — Wed, 02 Apr 2025 18:01:58 GMT

Hi,

I have had confirmation but that date was 12th march but the install only happened today.

cheers

ash

Re: Broadband switch

Rach_H — Thu, 03 Apr 2025 08:30:32 GMT

Your previous service should be cancelled now your line with us has been installed.

Have you heard anything from them @Ashley891?

Rach