topic Re: moved from BT to EE, been charged twice in Broadband & Landline

moved from BT to EE, been charged twice

Jonnyrich — Mon, 20 Jan 2025 10:21:02 GMT

I moved from BT to EE on the last day of my BT contract on 9th Jan. both BT and EE have taken direct debits for broadband payments after this date. why have i been charged twice when this is now the 'same company'

Re: moved from BT to EE, been charged twice

Profile closed — Mon, 20 Jan 2025 10:41:50 GMT

@Jonnyrich

It’s not the same company.

BT will refund your advance payment. Was pretty quick with us.

Re: moved from BT to EE, been charged twice

Debbiebirket977 — Wed, 02 Apr 2025 10:26:28 GMT

They done this to myself said they were changing to e.e from b.t then I get charged twice .. did you get money back please and I've cancelled my direct debit the cheek and lies appalling company...

Re: moved from BT to EE, been charged twice

Rach_H — Wed, 02 Apr 2025 13:01:36 GMT

Hi @Debbiebirket977,

Welcome to the Community!

It is likely your bill was produced before your plan cancelled, which is why this payment was taken, however, now your plan is cancelled then you will be refunded for any days that you've not been connected. If you speak with our team they will be able to give you more information on when this will be with you.

Rach