topic Re: Switch broadband in Broadband & Landline

Switch broadband

Skincs — Mon, 31 Mar 2025 11:02:16 GMT

I switch from bt to EE broadband. Whay EE don't send first broadband to I don't lost Internet in home. When I get new broadband then I can old bt broadband send straytawhey back.

Re: Switch broadband

Schockwave — Mon, 31 Mar 2025 11:37:38 GMT

Hello @Skincs ,

Welcome to the community,

You will not lose internet in the home, it should be a straightforward switch.

You do not need to send BT router back until you receive the package to send it back.

Re: Switch broadband

Skincs — Wed, 02 Apr 2025 02:45:14 GMT

then explain please. What i need send back and don't lost Internet if here show to I need send back broadband and then only send me new

Re: Switch broadband

Alex_H — Wed, 02 Apr 2025 07:27:53 GMT

Hi @Skincs,

Welcome to the EE Community

When is your EE Broadband due to go live? Have you received the returns pack in the mail yet? Have you been advised to expect a new router or were you told you would keep using your existing router?

@Schockwave is right, there should not be any big disruption in your service, your service would just switch from BT to EE without interruption. If you are expecting a new router this should arrive before your broadband activation date. Otherwise you would just continue using the BT router.

Alex