topic Re: Smart Wifi Disc in Broadband & Landline

Smart Wifi Disc

Jacqui32 — Tue, 01 Apr 2025 13:56:18 GMT

I work from home and my company have supplied me with an ee smart wifi disc, but unfortunately this won't connect with my smart hub. I tried a (fairly old) ethernet cable and via the wps buttons both without success. Any thoughts as I do not want aerial leads trailling all round my house

Re: Smart Wifi Disc

XRaySpeX — Wed, 02 Apr 2025 00:03:31 GMT

@Jacqui32 : Not all Smart WiFi extenders are compatible with all EE Smart Hubs.

What is the name of the EE BB plan are you on including its speed? What EE router & WiFi extenders do you have (read label or post a pix)?

Re: Smart Wifi Disc

Jacqui32 — Wed, 02 Apr 2025 06:27:36 GMT

I have Essentials: Full Fibre 150 broadband and the smart wifi disc is shown here

Re: Smart Wifi Disc

Chris_B — Wed, 02 Apr 2025 07:13:34 GMT

@Jacqui32 You should have got a short Ethernet cable with the disk have you tried using that to set it up ?

Re: Smart Wifi Disc

XRaySpeX — Wed, 02 Apr 2025 10:45:09 GMT

Which EE Smart Hub do you have (read label or post a pix)? If it is the Smart Hub Plus or Pro that disc is not compatible with it.

Re: Smart Wifi Disc

Jacqui32 — Thu, 03 Apr 2025 16:09:56 GMT

Hi, sorry to be a pain but I can't find a name on the router but these are pictures of back and front of router. What sort of disc do I need to go with it please

Re: Smart Wifi Disc

XRaySpeX — Thu, 03 Apr 2025 16:25:12 GMT

You have the Smart Hub Plus (SH31B). It'll say on the base.

Your firm has sent you the wrong Smart WiFi discs, meant for the old Smart Hub. The Smart WiFi Plus (SW30A) goes with the Smart Hub Plus (SH31B).

See Setting up Smart WiFi & Set up your Home Broadband EE Router

Re: Smart Wifi Disc

Jacqui32 — Thu, 03 Apr 2025 18:32:20 GMT

Thank you, one last question can you plug into it with an ethernet cable?

Re: Smart Wifi Disc

Chris_B — Thu, 03 Apr 2025 19:13:15 GMT

@Jacqui32 No its not compatible