topic Re: Wifi plus flashing orange in Broadband & Landline

Wifi plus flashing orange

DC17148 — Mon, 31 Mar 2025 20:38:36 GMT

I have connected a new router but when trying to connect the wifi plus it just flashes orange but does nothing else. Please help.

Mustrum — Mon, 31 Mar 2025 21:18:46 GMT

@DC17148 what new router? What WiFi plus?

What EE service do you have?

DC17148 — Tue, 01 Apr 2025 10:08:07 GMT

I have a new smart hub plus and wi fi plus provided with my new Essentials Fibre 67 contract replacing the BT equipment that I have migrated from

Mustrum — Tue, 01 Apr 2025 11:08:13 GMT

@DC17148 from the Help pages:

Green - your device is starting up. It takes roughly a minute to fully turn on.
Blue or aqua - your Smart WiFi is all connected. Good WiFi or an ethernet connection.
Orange - Smart WiFi Plus is working okay. Try moving it closer to the hub or one of the other Smart WiFi Plus devices.
Red - There’s a problem. Turn your Smart Hub and Smart WiFi Plus device off and on again. If the light still doesn’t turn aqua, press the Smart WiFi device’s ‘factory reset’ button with a paper clip or pen.
Flashing orange - your Smart WiFi is not connected to your Smart Hub. Connect using WPS or ethernet cable.
Flashing blue - the Smart WiFi Plus device is connecting. WPS is on and connecting to your hub or device. This could take a couple of minutes.

DC17148 — Tue, 01 Apr 2025 18:06:05 GMT

Thank you Mustrum for that information that seenanywhereelse. I am now all connected

Mustrum — Tue, 01 Apr 2025 18:08:45 GMT

@DC17148 Great stuff, glad it is sorted and thanks for coming back and letting us know.