topic Re: Smart Hub pro wont connect to video doorbell in Broadband & Landline

Smart Hub pro wont connect to video doorbell

Hollaaaa — Mon, 31 Mar 2025 12:51:38 GMT

Hey - some support in this would be great. Tried connecting my ring doorbell to my smart hub pro and it won't, it shows both the EE and Compatible wifi in the options for connection but doesn't connect following putting password in.

I have gone out today and bought a Blink device to see if that works and frustratingly no different. Tried reboots, every settings change under the sun and no joy.

Anything obvious I'm missing?

Re: Smart Hub pro wont connect to video doorbell

Chris_B — Mon, 31 Mar 2025 12:54:15 GMT

@Hollaaaa Have you tired disabling 5Ghz on the router ?

Re: Smart Hub pro wont connect to video doorbell

Hollaaaa — Mon, 31 Mar 2025 12:56:41 GMT

I have mate, for both different devices and still no joy.

Re: Smart Hub pro wont connect to video doorbell

Mustrum — Mon, 31 Mar 2025 13:05:49 GMT

@Hollaaaa there has been new firmware rolled out which includes a compatible setting for items that can't connect. Have you tried that?

Re: Smart Hub pro wont connect to video doorbell

Hollaaaa — Mon, 31 Mar 2025 14:00:14 GMT

The firmware type r2.72.1-R-1273065-PROD-1 is my firmware. Is there a more up to date version? And if so how do i go about upgrading?

Re: Smart Hub pro wont connect to video doorbell

Mustrum — Mon, 31 Mar 2025 14:07:45 GMT

@Hollaaaa the firmware is sent to your router automatically as and when an update is available, nothing you can do to control when.

Do you have Guest or Compatible mode available in your WiFi settings?

Re: Smart Hub pro wont connect to video doorbell

Huggons1 — Sun, 06 Apr 2025 20:02:51 GMT

Would be interested to know what date you received firmware r2.72.1-R-1273065-PROD-1 for your EE smart hub pro. Thought everyone was still on r2.64.7-R-1303938-PROD-1

Cheers

Re: Smart Hub pro wont connect to video doorbell

bobpullen — Mon, 07 Apr 2025 10:29:47 GMT

@Hollaaaa wrote:
The firmware type r2.72.1-R-1273065-PROD-1 is my firmware. Is there a more up to date version? And if so how do i go about upgrading?

Are you, or have you been, part of any BT/EE product trials in the past?