topic Can't access private mail server. in Broadband & Landline

Can't access private mail server.

CCINS — Mon, 31 Mar 2025 10:01:45 GMT

Following my house move my broadband was installed March 27th. I noticed that I could not access my private email server. however I could access my email using the mobile network (EE) and on broadband using my VPN app. I did some testing.

1) without the VPN - Pings did not respond and a traceroute did not resolve.

2) with the VPN (using a London Connection) - Pings did respond and traceroute resolved to the correct server.

Any assistance would be greatly appreciated

Re: Can't access private mail server.

XRaySpeX — Mon, 31 Mar 2025 10:41:37 GMT

Who is your email provider? What have you put as the Incoming Server settings (all of them) in your Mail app, obscuring your name?

Re: Can't access private mail server.

CCINS — Mon, 31 Mar 2025 11:46:27 GMT

My email provider is
maple.wznoc.com:2096
Server is known as: mail.chryselwood.ca. (173.209.54.179)
--
Chris ********

[mod edit: removed personal details from the forum]

Re: Can't access private mail server.

XRaySpeX — Mon, 31 Mar 2025 11:40:59 GMT

How are you trying to get there? Are you using a browser or an email client or app?

Re: Can't access private mail server.

CCINS — Mon, 31 Mar 2025 14:00:08 GMT

The answer is Yes.
mobile - app
Email - client & browser
BTW I can't access my website either unless using the VPN

--
Chris *******

[Mod edit: removed personal details]

Re: Can't access private mail server.

XRaySpeX — Mon, 31 Mar 2025 11:56:32 GMT

What have you put as the Incoming Server settings (all of them) in your Mail app, obscuring your name?