https://community.ee.co.uk/t5/Broadband-Landline/Broadband-Installation/m-p/1521045#M117624 <P>I recently signed up for up after giving Virgin Media their marching orders.<BR />Please tell me my past weeks experience is not typical? In the past week I have encountered , lazy engineers, non engineer attendance, incorrect engineer visit , being lied to , loss of 2 days holiday and a merry go round of numerous customer service calls promising immediate escalation. I thought Virgin Media were bad EE &nbsp;are not any better. I still wait my installation visit. I need &nbsp;someone within EE to take control and manage the installation to completion am I asking too much? I have a chance to cancel &nbsp;my EE contract and remain with Virgin Media, should I expect better? The EE shop team are great but are being seriously let down by the organisation that sits behind them. Any advice would be welcome.&nbsp;</P> Sun, 30 Mar 2025 19:39:21 GMT TheLoon 2025-03-30T19:39:21Z https://community.ee.co.uk/t5/Broadband-Landline/Broadband-Installation/m-p/1521045#M117624 <P>I recently signed up for up after giving Virgin Media their marching orders.<BR />Please tell me my past weeks experience is not typical? In the past week I have encountered , lazy engineers, non engineer attendance, incorrect engineer visit , being lied to , loss of 2 days holiday and a merry go round of numerous customer service calls promising immediate escalation. I thought Virgin Media were bad EE &nbsp;are not any better. I still wait my installation visit. I need &nbsp;someone within EE to take control and manage the installation to completion am I asking too much? I have a chance to cancel &nbsp;my EE contract and remain with Virgin Media, should I expect better? The EE shop team are great but are being seriously let down by the organisation that sits behind them. Any advice would be welcome.&nbsp;</P> Sun, 30 Mar 2025 19:39:21 GMT https://community.ee.co.uk/t5/Broadband-Landline/Broadband-Installation/m-p/1521045#M117624 TheLoon 2025-03-30T19:39:21Z https://community.ee.co.uk/t5/Broadband-Landline/Broadband-Installation/m-p/1521046#M117625 <P>Engineer schedules &amp; visits are provided by Openreach, not by the ISP EE itself, unlike VM who own their own infrastructure.</P> Sun, 30 Mar 2025 19:51:38 GMT https://community.ee.co.uk/t5/Broadband-Landline/Broadband-Installation/m-p/1521046#M117625 XRaySpeX 2025-03-30T19:51:38Z