topic Re: eu2.lightico.com in Broadband & Landline

eu2.lightico.com

PM2024 — Mon, 15 Jan 2024 19:05:32 GMT

I ordered Broadband and was given a link for approval T&Cs. But I cannot open the link. Is the link valid? Or I am scammed? Thanks.

https://eu2.lightico.com/Default.aspx?mt...

Access Denied

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Re: eu2.lightico.com

XRaySpeX — Mon, 15 Jan 2024 19:15:58 GMT

You've truncated the link you were given in whatever msg you received. You need to look under the text indicating the link for the actual URL being sent or to copy everything up to & including the space (' ') after it. That's what the '..' at the end of the text means, that there is more of it to come.

Re: eu2.lightico.com

PM2024 — Mon, 15 Jan 2024 19:22:51 GMT

Thanks XRaySpeX for the reply,

I deliberately truncated the link because it contains my personal data. When I clicked the full link, it showed "access denied" as shown below.

Re: eu2.lightico.com

XRaySpeX — Mon, 15 Jan 2024 19:30:13 GMT

You wanna PM it to me?

Re: eu2.lightico.com

XRaySpeX — Mon, 15 Jan 2024 19:57:40 GMT

Posted in open:

@PM2024 wrote:

Hi XRaySpeX

Are you EE Community moderator? Thanks

No, a user like you but who gives much advice to others.

Re: eu2.lightico.com

PM2024 — Mon, 15 Jan 2024 20:00:30 GMT

Many thanks for spending time to support and advise users like me. Much appreciated! 👍

Re: eu2.lightico.com

AH_Sky — Sun, 30 Mar 2025 09:17:26 GMT

Hi there. I've been having the same issue and can't find a direct answer anywhere. Is this legitimate? The same link also had 'Access Denied'. I asked the EE Message Us platform assistant to send via email. Still looks dodgy! Thanks in advance - any advice/guidance greatly appreciated!

Re: eu2.lightico.com

garybs29 — Sun, 30 Mar 2025 10:09:12 GMT

There are previous threads on here, it's legitimate if you're doing an order. A way of sharing t&c's with you. OP as it state states you'd need to allow cookies for it to work

Re: eu2.lightico.com

AH_Sky — Sun, 30 Mar 2025 10:12:55 GMT

Hi - thank you! Managed to speak with EE directly. All good. Thanks for your help.

Re: eu2.lightico.com

Chris_S — Sun, 30 Mar 2025 12:29:30 GMT

That's great news @AH_Sky I'm glad you've managed to speak to us directly and get a definitive answer.

If you need anything else, just let us know 😊

Chris S