topic Re: Internet is not working in Broadband & Landline

Internet is not working

Cleversta — Fri, 28 Mar 2025 17:07:30 GMT

Hi
my internet is not working.

please check what the issue is.

Many thanks,

Tetyana

XRaySpeX — Fri, 28 Mar 2025 17:13:17 GMT

What is the name of the EE BB plan are you on including its speed? What EE router & WiFi extenders do you have (read label or post a pix)?

Mustrum — Fri, 28 Mar 2025 17:30:31 GMT

@Cleversta this is not customerrervices, no one on here has account access or knows who you are or what services you have.

You could supply more info or follow the steps in the Help Pages:

If you need help with your broadband, text HELP to 66033

If you need help with your landline, text PHONE to 66033

Charges may apply at your standard rate.

We’ll run tests on your connection to find out what’s going on.
If you need an engineer, we’ll text you in 15 minutes to book a slot.
If you don’t need an engineer, we’ll call you within 30 minutes to help solve your issue.

Opening hours:

Monday to Friday, 8am to 9pm

Saturday and Sunday, 8am to 8pm

Monday to Friday, 8am to 9pm

Saturday and Sunday, 8am to 8pm

From your EE mobile

150

From any other phone

0330 123 1105

Calls are free from an EE number. Charges may apply if you call from another network.

Cleversta — Fri, 28 Mar 2025 17:56:55 GMT

Hi
My broadband does not work.
Could you please check what is the reason?
Tetyana

XRaySpeX — Fri, 28 Mar 2025 18:28:47 GMT

@Cleversta : This user discussion group has no sight of your BB. As you've been told you need to ask CS.