topic Re: Contract issue, EE charges what it likes in Broadband & Landline

Contract issue, EE charges what it likes

mikeg1903 — Fri, 28 Mar 2025 13:49:04 GMT

Hi, I signed up for a contract on understanding landline cost was included, now it turns out I am being billed an additional cost...not happy!!!

Re: Contract issue, EE charges what it likes

Chris_B — Fri, 28 Mar 2025 14:00:17 GMT

@mikeg1903 the landline can be included for a cost as it’s service provided and you might pay for calls or you might have a call allowance depending on what you chose.

Re: Contract issue, EE charges what it likes

Rach_H — Fri, 28 Mar 2025 16:31:26 GMT

Hi @mikeg1903,

Welcome to the Community!

We know how important it is for you to know what will be happening with your bills. Do you have a copy of your contract, so you can see if your landline was included when you agreed your new plan?

Rach

Re: Contract issue, EE charges what it likes

XRaySpeX — Fri, 28 Mar 2025 16:54:38 GMT

Landline is billed as an add-on to the BB. Unlike BB it is on a 30-day notice rolling contract.