https://community.ee.co.uk/t5/Broadband-Landline/Automatic-compensation/m-p/1520188#M117461 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4738025">@Collins456</a>&nbsp;: You should not need to contact EE but looks like you'll now need to. It should be auto &amp; paid within 30 days of the fault being fixed.&nbsp;</P> <P>See&nbsp;<A href="https://ee.co.uk/help/broadband/fix-problem/automatic-compensation" data-result-set="default" data-result-number="1" data-focus-type="mouse" target="_blank">Automatic Compensation</A></P> Thu, 27 Mar 2025 10:56:14 GMT XRaySpeX 2025-03-27T10:56:14Z https://community.ee.co.uk/t5/Broadband-Landline/Automatic-compensation/m-p/1520161#M117460 <P>Does anyone know how automatic compensation works? We had no internet from 24th Jan to 4th Feb due to the cable being snapped by a tree. When it happened I looked online and a number of websites said automatic compensation would be given after 30 days of the fault being fixed. So far we haven’t had it so now I am wondering if I need to contact EE directly about it? Thank you in advance!</P> Thu, 27 Mar 2025 09:44:21 GMT https://community.ee.co.uk/t5/Broadband-Landline/Automatic-compensation/m-p/1520161#M117460 Collins456 2025-03-27T09:44:21Z https://community.ee.co.uk/t5/Broadband-Landline/Automatic-compensation/m-p/1520188#M117461 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4738025">@Collins456</a>&nbsp;: You should not need to contact EE but looks like you'll now need to. It should be auto &amp; paid within 30 days of the fault being fixed.&nbsp;</P> <P>See&nbsp;<A href="https://ee.co.uk/help/broadband/fix-problem/automatic-compensation" data-result-set="default" data-result-number="1" data-focus-type="mouse" target="_blank">Automatic Compensation</A></P> Thu, 27 Mar 2025 10:56:14 GMT https://community.ee.co.uk/t5/Broadband-Landline/Automatic-compensation/m-p/1520188#M117461 XRaySpeX 2025-03-27T10:56:14Z