topic Re: How do I access parental controls? I can't see it anywhere on the app or router. in Broadband & Landline

How do I access parental controls? I can't see it anywhere on the app or router.

EdS11 — Wed, 26 Mar 2025 13:43:48 GMT

Re: How do I access parental controls? I can't see it anywhere on the app or router.

Chris_B — Wed, 26 Mar 2025 13:47:10 GMT

@EdS11 What router do you have ? Post a picture of it on here.

Re: How do I access parental controls? I can't see it anywhere on the app or router.

EdS11 — Wed, 26 Mar 2025 14:18:35 GMT

It's the Smart Hub Plus.

Re: How do I access parental controls? I can't see it anywhere on the app or router.

Chris_B — Wed, 26 Mar 2025 14:25:44 GMT

@EdS11 Open the EE app click broadband then click WiFi controls. Put the device you want in a group and give the group a name then you can setup the parental controls for that group.

Re: How do I access parental controls? I can't see it anywhere on the app or router.

EdS11 — Wed, 26 Mar 2025 14:33:04 GMT

I can't put the router in a group.

Re: How do I access parental controls? I can't see it anywhere on the app or router.

EdS11 — Wed, 26 Mar 2025 14:55:55 GMT

Just had another look and I can't set up any groups.

Re: How do I access parental controls? I can't see it anywhere on the app or router.

XRaySpeX — Wed, 26 Mar 2025 18:28:58 GMT

@EdS11 : It's not the router you put into a group; it's the devices you want to control.

Re: How do I access parental controls? I can't see it anywhere on the app or router.

EdS11 — Thu, 08 May 2025 15:24:44 GMT

Parental controls on the router.

Re: How do I access parental controls? I can't see it anywhere on the app or router.

JimM11 — Thu, 08 May 2025 15:57:37 GMT

@EdS11 You need to post more than ""Parental controls on the router. "" or at least what/why!

Re: How do I access parental controls? I can't see it anywhere on the app or router.

XRaySpeX — Thu, 08 May 2025 16:13:43 GMT

They are not on the router but in the app.