topic Re: Moving from BT to EE in Broadband & Landline

Moving from BT to EE

h2005 — Tue, 25 Mar 2025 19:32:31 GMT

Last night I renewed my broadband contract with BT and agreed to switch to EE in the process. I've not had any email confirmation and it's supposed to 'go live' tomorrow.

This afternoon I used BT's online chat to ask and they said I won't get any email confirmation until it goes live tomorrow. Is this normal and correct?

Strange thing is I got an email last night saying my EE email address had been changed, but it hasn't when I logged in to check (I have an EE account as I have my mobile with EE). I assume this email is because they were setting up the new broadband account?

Also will anything happen to my broadband connection when it switches from BT to EE tomorrow? Will it drop out (even briefly)?

Thanks.

Re: Moving from BT to EE

XRaySpeX — Tue, 25 Mar 2025 19:47:03 GMT

What type of BB plans are you switching between, incl. their speeds?

Re: Moving from BT to EE

h2005 — Tue, 25 Mar 2025 19:51:59 GMT

I was on BT Fibre Halo 3 (FTTC) and am moving to EE Fibre Essentials 50. The speed should remain at what my line can handle, i.e. around 45Mb download speed.

EDIT: Originally put FTTP by mistake.

Re: Moving from BT to EE

XRaySpeX — Tue, 25 Mar 2025 19:53:49 GMT

At that speed that can't be FTTP with BT.

Looks like you're just switching like-for-like 50 Meg FTTC VDSL plans. You should see no or little downtime & EE will email you when it's done.

Re: Moving from BT to EE

h2005 — Tue, 25 Mar 2025 19:51:11 GMT

Sorry, my mistake, I meant FTTC!

Re: Moving from BT to EE

h2005 — Tue, 25 Mar 2025 21:25:42 GMT

Thanks. I assume my Direct Debit to BT will automatically cease.

Re: Moving from BT to EE

XRaySpeX — Tue, 25 Mar 2025 21:34:05 GMT

They might just transfer it to EE.

Re: Moving from BT to EE

David — Tue, 25 Mar 2025 21:42:37 GMT

Hi @h2005

you will get a final bill for your BT account which is normally a credit if you havent got any additional charges and then a new bill for your EE account they will set up a new direct debit for your EE account.

Re: Moving from BT to EE

h2005 — Wed, 26 Mar 2025 14:55:27 GMT

Thanks for the info. I've now got EE broadband showing up in my EE app, but when I click on billing info it says it can't be shown at the moment. However I had a text this morning saying my EE broadband was ready and it's working fine with no breaks in service.

Does it take long for the final BT bill and new EE bill to be issued? I assume it'll then show correctly in the EE app.

Thanks.

Re: Moving from BT to EE

David — Wed, 26 Mar 2025 15:10:37 GMT

Hi @h2005

you can find information on when you will receive your final BT bill and when to expect your first EE bill by clicking HERE

Thanks

David

Re: Moving from BT to EE

h2005 — Wed, 26 Mar 2025 19:43:21 GMT

I noticed the email address showing on my EE app was suddenly incorrect (my address is in the format of firstlastname1@gmail.com, but it was showing firstlastname12@gmail.com ). I don't know why and I hadn't requested this, but it ties in with the email I received just after setting up the order, stating my email address had changed. My correct address still worked as the login though.

I contacted an online chat agent who corrected the email address back to what it should be. Do the contract details get sent in an email though? I just want to check nothing's gone to the other address as I've not received anything from EE via email.

Re: Moving from BT to EE

Peter_W — Thu, 27 Mar 2025 09:04:59 GMT

Hey there @h2005.

We don't have account access to directly check orders via these forums, but there's definitely a possibility that your order confirmation details were sent to the incorrect one you posted.

I'd recommend giving our broadband team a call, and they'll be able to check the order details and answer any questions you have on what's happening.

Peter