topic Re: Sending back equipment in Broadband & Landline

Sending back equipment

Dexter20 — Thu, 06 Jun 2024 08:03:07 GMT

Hello, I am supposed to return a Smart Hub Plus and 4G router, but I only received one bag for 1 day of special delivery. I'm unsure what equipment goes in the bag. Would I be able to send them both back in the bag together? I have been told two different things by two different people, and I just wanted to make sure. Sorry if I posted this in the wrong part of the community.

Re: Sending back equipment

XRaySpeX — Thu, 06 Jun 2024 08:09:17 GMT

@Dexter20 : If they're both for EE they can go in 1 bag.

Re: Sending back equipment

Dexter20 — Thu, 06 Jun 2024 08:13:50 GMT

Okay thank you

Re: Sending back equipment

Dexter20 — Thu, 06 Jun 2024 08:32:03 GMT

Would you know if the smart hub router needs to be in the box at all? It just doesn't fit in the bag.

Re: Sending back equipment

XRaySpeX — Thu, 06 Jun 2024 12:06:12 GMT

No, it doesn't need to be boxed.

Re: Sending back equipment

Ceesaymuhamadou — Mon, 24 Mar 2025 16:27:23 GMT

please u guys can send me the post code I willl send back item. again

Re: Sending back equipment

Christopher_G — Mon, 24 Mar 2025 18:25:45 GMT

Hi @Ceesaymuhamadou

You should have been sent a pre-addressed returns bag. If you need a new one, please give us a call on 0330 123 1105 to get another one sent out.

Return and recycle your EE Broadband or EE TV products | Orders Help | EE

Chris