topic Re: Very bad voice over WiFi in Broadband & Landline

Very bad voice over WiFi

Posiedon — Thu, 20 Mar 2025 15:49:25 GMT

I rely on VOIP connection via EE hub .... ass there is very poor 3G/4G signal where I live.

2 scenarios

1. For past few days people are complaining my voice to them is badly breaking up ..... I can hear them OK but outgoing speech from my initiated call is unusable.

Often have to get them to phone me and that is usually OK

2. Had several instances of trying to make a call and nothing, no ringing, no engaged tone - just nothing.

when this happens I disable WiFi and re-enable and I can make outgoing calls gain.

Very unreliable.

Re: Very bad voice over WiFi

Mustrum — Thu, 20 Mar 2025 16:03:31 GMT

@Posiedon have you tried with a different phone?

Which phone is it?

Re: Very bad voice over WiFi

Posiedon — Sat, 22 Mar 2025 16:20:25 GMT

Samsung S21 FE 5G

We have 3 other model Samsung Galaxh they also have intermittent VOIP

Re: Very bad voice over WiFi

Matt_124 — Sat, 22 Mar 2025 16:49:23 GMT

What Broadband package/Router do you currently have?

Re: Very bad voice over WiFi

Posiedon — Sat, 22 Mar 2025 17:52:49 GMT

I moved to full Fibre last year.

Smart WiFi plus SH32B router and extender disc's.

When I can't make outgoing call if I disconnect wifi and reconnect it then eirks OK.

It does show voice over WifI icon on phone

Re: Very bad voice over WiFi

bristolian — Sat, 22 Mar 2025 20:03:13 GMT

@Posiedon wrote:

I rely on VOIP connection via EE hub .... ass there is very poor 3G/4G signal where I live.

Limited relavance in the overall scheme, but the only network who still have a 3G-RAN is O2. EE switched off in early 2024.

WiFi-calling is widely recommended as a mitigation in no coverage areas, it works extremely well providing the underlying broadband & wireless is stable - also providing mutual handover to & from the 4G network.

Re: Very bad voice over WiFi

Ali_A — Sun, 23 Mar 2025 09:21:27 GMT

@Posiedon

Does the unstable Wi-Fi Calling take happen when you're connected to the router, discs or happen on both?

Can you try restarting your router? If you leave it switched off for 5 minutes when doing so and then retest?

Ali

Re: Very bad voice over WiFi

Posiedon — Mon, 24 Mar 2025 08:34:15 GMT

How would I know ?..... I don't know whether it's connected to disc or hub, and it should switch between either as needed.

Re: Very bad voice over WiFi

Posiedon — Mon, 24 Mar 2025 08:39:13 GMT

Yes te idea is good ... the practical implementation though is the issue, it's very intermittent.

I was in my study yesterday ./... so within 1.5m of the hub ..... and no WiFi calling icon on phone.

Turned off WiFi and back on (on phone ) and it worked.

Phone service is by Three - they test all OK, and I get the impression if WiFi calling works fine, if it doesn't they just tell you to contact Broadband provider