topic Re: Web Protect in Broadband & Landline

Web Protect

WelshLady1948 — Sat, 22 Mar 2025 16:52:04 GMT

As above I have received an email advising I have switched Web Protect off. But I did not.

I have read this thread (https://community.ee.co.uk/t5/Broadband-Landline/I-just-got-an-email-telling-that-I-had-switched-off...) and the advice there doesn't help because when I go into the "Advanced Web Protect" option in the app, it states "Something went wrong. Try again".

No matter how many times I try again "Something went wrong".

Re: Web Protect

Lesley_W — Sun, 23 Mar 2025 10:10:38 GMT

Hi @WelshLady1948

Welcome to our community.

I'm sorry you are having trouble checking this in the app, have you tried it on a web browser to see if you still get the same error?

Lesley

Re: Web Protect

WelshLady1948 — Sun, 23 Mar 2025 11:15:10 GMT

Hi, just opened EE app and advanced web protect is now working. Thank you. 🙏🏿

Sent from Yahoo Mail for iPhone

Re: Web Protect

Lesley_W — Sun, 23 Mar 2025 11:45:23 GMT

Thanks for popping back with an update @WelshLady1948

I'm pleased this is working for you again.

Enjoy your weekend 🙂

Lesley