topic Download speed in Broadband & Landline

Download speed

Chris01803 — Sat, 22 Mar 2025 19:03:41 GMT

I pay for full fibre broadband , with offered speeds up to 900mbps .. but I’m only getting 156mbps download speed , yet couple months prior I was up around 400/500mbps !

seems very slow speeds for high monthly payments

Re: Download speed

Ali_A — Sun, 23 Mar 2025 09:23:20 GMT

Hi @Chris01803

Welcome to the Community

That seems quite the drop. How are you performing your speed test, Wi-Fi or Ethernet?

Can you try re-starting your router? Just be sure to leave it switched off for 5 minutes in between.

Ali

Re: Download speed

JimM11 — Sun, 23 Mar 2025 09:57:14 GMT

@Chris01803 The later is about what you would expect wi-fi connected on a wi-fi 5 device, and the lower if you had dropped onto the wi-fi 4 with a 5ghz connection, unless the devices are struggling to keep up with the throughput off speed, Ethernet speed test would be good to see what you can get connected that way. If you have the app working, it should indicate what you are receiving to the router speed wise.

Re: Download speed

XRaySpeX — Sun, 23 Mar 2025 13:36:56 GMT

Have you run the speedtest in the app? That will give you a mush better of what you are getting at the router.