topic Re: Bright box red light in Broadband & Landline

Bright box red light

Lwarnell — Fri, 21 Mar 2025 09:05:33 GMT

My broadband has been off since yesterday evening and the router is showing a solid red light

I've been through the connection test, I've done all the steps to power off and then reset the router but it's still showing as red

My mobile can see and connect to the network but it's saying there's no internet.

Any ideas or do I need to get an engineer?

Re: Bright box red light

Mustrum — Fri, 21 Mar 2025 09:44:16 GMT

@Lwarnell It sounds as if you may have a line problem.

Why not follow the steps in the Help page and get it checked out.

Contact us about your broadband and landline

Text EE for a call back

If you need help with your broadband, text HELP to 66033

If you need help with your landline, text PHONE to 66033

Charges may apply at your standard rate.

We’ll run tests on your connection to find out what’s going on.
If you need an engineer, we’ll text you in 15 minutes to book a slot.
If you don’t need an engineer, we’ll call you within 30 minutes to help solve your issue.

Opening hours:

Monday to Friday, 8am to 9pm

Saturday and Sunday, 8am to 8pm

Call us

Monday to Friday, 8am to 9pm

Saturday and Sunday, 8am to 8pm

From your EE mobile

150

From any other phone

0330 123 1105

Calls are free from an EE number. Charges may apply if you call from another network.

Re: Bright box red light

XRaySpeX — Fri, 21 Mar 2025 14:09:02 GMT

Which light is red?

Re: Bright box red light

Lwarnell — Fri, 21 Mar 2025 20:36:55 GMT

It's the second one down labelled Broadband.

It's been off around 24hrs now, I've done all the texting HELP to get diagnostic info and that's all come back fine so assume it's the router?

Re: Bright box red light

Mustrum — Fri, 21 Mar 2025 20:46:27 GMT

@Lwarnell why not give customer services a call in the morning when they open again?

But in the mean time if you have not already done so, a factory reset of the router may help - finf the pin hole on the rear and insert a suitable object and hold for 30 secs.

Re: Bright box red light

XRaySpeX — Fri, 21 Mar 2025 21:04:21 GMT

Yes, that means the BB is down, as long as you've got the cable firmly plugged in correctly.