topic Re: Can't connect to the Internet (WiFi ! symbol) in Broadband & Landline https://community.ee.co.uk/t5/Broadband-Landline/Can-t-connect-to-the-Internet-WiFi-symbol/m-p/1518428#M117102 <P>What light is showing on the router?</P> <P>What is the name of the EE BB plan are you on including its speed?</P> Fri, 21 Mar 2025 14:44:19 GMT XRaySpeX 2025-03-21T14:44:19Z Can't connect to the Internet (WiFi ! symbol) https://community.ee.co.uk/t5/Broadband-Landline/Can-t-connect-to-the-Internet-WiFi-symbol/m-p/1518426#M117100 <P>Our EE Smart Hub isn't connecting to the Internet and says to sign-in on my phone and laptop. When you do, it goes to this webpage.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000019037.png" style="width: 1079px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/37586iA55FC12273444BD1/image-size/medium?v=v2&amp;px=400" role="button" title="1000019037.png" alt="1000019037.png" /></span></P><P> </P><P>&nbsp;</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000019041.png" style="width: 1080px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/37587i3F77404BEDB1E623/image-size/medium?v=v2&amp;px=400" role="button" title="1000019041.png" alt="1000019041.png" /></span></P> Fri, 21 Mar 2025 14:35:44 GMT https://community.ee.co.uk/t5/Broadband-Landline/Can-t-connect-to-the-Internet-WiFi-symbol/m-p/1518426#M117100 Pritchywitch 2025-03-21T14:35:44Z Re: Can't connect to the Internet (WiFi ! symbol) https://community.ee.co.uk/t5/Broadband-Landline/Can-t-connect-to-the-Internet-WiFi-symbol/m-p/1518427#M117101 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2909566">@Pritchywitch</a>&nbsp; &nbsp;it sounds like your broadband line has gone down, why not give them a call, or follow the steps from the help page.</P> <DIV class="SubTitle_headingAlignment__I2ETs"> <H1 class="lc-Heading lc-HeadingEE lc-HeadingEE--sizeL lc-HeadingEE--fontDefault lc-HeadingEE--weightNormal lc-HeadingEE--textAlignCentre">Contact us about your broadband and landline</H1> </DIV> <DIV class="ContactOptionsTemplate_contactOption__xSnrx"> <DIV class="lc-Grid lc-Grid--gutterXL lc-Grid--gutterBreakpointLM"> <DIV class="lc-Grid-col lc-Grid-col--24-24 lc-Grid-col--l-24-24 lc-Grid-col--xl-24-24"> <DIV class="Broadband_callUsOutOfHoursWrapper__79RIk"> <DIV class="roundBox_roundBox__kkb8H"> <DIV class="lc-Box lc-BoxEE lc-BoxEE--borderColorGrey01 lc-BoxEE--borderRadiusAllL lc-BoxEE--borderWidthS"> <DIV class="lc-Surface lc-SurfaceEE lc-SurfaceEE--whiteBackground"> <DIV class="lc-Container lc-Container--horizontalPaddingL lc-Container--verticalPaddingM"> <DIV class="ContactBox_titleElement__axwFb"> <H2 class="lc-Heading lc-HeadingEE lc-HeadingEE--sizeM lc-HeadingEE--fontDefault lc-HeadingEE--weightBold lc-HeadingEE--onWhiteSurface">Text EE for a call back</H2> </DIV> <DIV> <P>If you need help with your broadband, text<SPAN>&nbsp;</SPAN><STRONG>HELP</STRONG>&nbsp;to<SPAN>&nbsp;</SPAN><STRONG>66033</STRONG></P> <P>If you need help with your landline, text<SPAN>&nbsp;</SPAN><STRONG>PHONE</STRONG>&nbsp;to<SPAN>&nbsp;</SPAN><STRONG>66033</STRONG></P> </DIV> <DIV>Charges may apply at your standard rate.</DIV> <DIV> <OL> <LI>We’ll run tests on your connection to find out what’s going on.</LI> <LI>If you need an engineer, we’ll text you in 15 minutes to book a slot.</LI> <LI>If you don’t need an engineer, we’ll call you within 30 minutes to help solve your issue.</LI> </OL> </DIV> <DIV class="HorizontalDivider_divider__LwFQ6">&nbsp;</DIV> <DIV> <P><STRONG>Opening hours:</STRONG></P> <P>Monday to Friday, 8am to 9pm</P> <P>Saturday and Sunday, 8am to 8pm</P> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <DIV class="lc-Grid-col lc-Grid-col--24-24 lc-Grid-col--l-12-24 lc-Grid-col--xl-12-24"> <DIV class="roundBox_roundBox__kkb8H"> <DIV class="lc-Box lc-BoxEE lc-BoxEE--borderColorGrey01 lc-BoxEE--borderRadiusAllL lc-BoxEE--borderWidthS"> <DIV class="lc-Surface lc-SurfaceEE lc-SurfaceEE--whiteBackground"> <DIV class="lc-Container lc-Container--horizontalPaddingL lc-Container--verticalPaddingM"> <DIV class="ContactBox_titleElement__axwFb"> <H2 class="lc-Heading lc-HeadingEE lc-HeadingEE--sizeM lc-HeadingEE--fontDefault lc-HeadingEE--weightBold lc-HeadingEE--onWhiteSurface">Call us</H2> </DIV> <DIV class="CallUsInHours_callUsWrapper__xINA1"> <DIV> <P>Monday to Friday, 8am to 9pm</P> <P>Saturday and Sunday, 8am to 8pm</P> </DIV> <DIV class="HorizontalDivider_divider__LwFQ6">&nbsp;</DIV> <DIV>From your EE mobile</DIV> <DIV data-testid="150Number"> <P class="lc-Text lc-TextEE" aria-label="1 5 0">150</P> </DIV> <DIV>From any other phone</DIV> <P class="lc-Text lc-TextEE" aria-label="0 3 3 0 1 2 3 1 1 0 5">0330 123 1105</P> <DIV>Calls are free from an EE number. Charges may apply if you call from another network.</DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> Fri, 21 Mar 2025 14:43:28 GMT https://community.ee.co.uk/t5/Broadband-Landline/Can-t-connect-to-the-Internet-WiFi-symbol/m-p/1518427#M117101 Mustrum 2025-03-21T14:43:28Z Re: Can't connect to the Internet (WiFi ! symbol) https://community.ee.co.uk/t5/Broadband-Landline/Can-t-connect-to-the-Internet-WiFi-symbol/m-p/1518428#M117102 <P>What light is showing on the router?</P> <P>What is the name of the EE BB plan are you on including its speed?</P> Fri, 21 Mar 2025 14:44:19 GMT https://community.ee.co.uk/t5/Broadband-Landline/Can-t-connect-to-the-Internet-WiFi-symbol/m-p/1518428#M117102 XRaySpeX 2025-03-21T14:44:19Z