https://community.ee.co.uk/t5/Broadband-Landline/BT-switch-to-EE-braadband-account-view/m-p/1517754#M116993 <P>It seems that some personal details, like name, addy &amp; DoB, are brought over from BT but don't tally with the ones you gave when setting up your EE a/c.</P> Wed, 19 Mar 2025 13:31:20 GMT XRaySpeX 2025-03-19T13:31:20Z https://community.ee.co.uk/t5/Broadband-Landline/BT-switch-to-EE-braadband-account-view/m-p/1517753#M116992 <P>Hi&nbsp;</P><P>Just switched from BT full fibre to EE full fibre home broadband &nbsp;I have a new account number but keep getting thrown out of the app and desktop version when I try and view it. I have tried setting up the app with the account number and then adding the security code I get texted, and then it says my personal details are incorrect. Can anyone help???? I’ve only put in my account number?</P><P>Thsmks.&nbsp;</P> Wed, 19 Mar 2025 13:26:33 GMT https://community.ee.co.uk/t5/Broadband-Landline/BT-switch-to-EE-braadband-account-view/m-p/1517753#M116992 Simondo49 2025-03-19T13:26:33Z https://community.ee.co.uk/t5/Broadband-Landline/BT-switch-to-EE-braadband-account-view/m-p/1517754#M116993 <P>It seems that some personal details, like name, addy &amp; DoB, are brought over from BT but don't tally with the ones you gave when setting up your EE a/c.</P> Wed, 19 Mar 2025 13:31:20 GMT https://community.ee.co.uk/t5/Broadband-Landline/BT-switch-to-EE-braadband-account-view/m-p/1517754#M116993 XRaySpeX 2025-03-19T13:31:20Z