topic Re: Loss of access to BT email accounts in Broadband & Landline

Loss of access to BT email accounts

David_TOF — Wed, 29 Jan 2025 18:05:18 GMT

Bt contract was soon to expire.

Had a call about changing to 24month EE broadband and telephone account.

Changeove went without hitch. 1/2 the price of BT.

The Norton protection is an 'extra' with EE at £5 a month. Norton are offering 2 year deal which equates to £3 a month for their full pscksge.

QUESTION:- I cannot get access to the admin control for my email accounts. Are EE not offering this service?

Will my btinternet emails stop working?

Re: Loss of access to BT email accounts

Profile closed — Wed, 29 Jan 2025 19:55:35 GMT

@David_TOF

EE don’t offer email, but there’s no reason why you can’t browse to your BT email account.

Re: Loss of access to BT email accounts

XRaySpeX — Wed, 29 Jan 2025 21:09:04 GMT

@David_TOF : There is no reason why you can't just browse to your BT email account, but to also access it from a Mail app or client over the Net. You should retain your BT Mail a/c in all its finery when moving from BT to EE.

Re: Loss of access to BT email accounts

David_TOF — Thu, 30 Jan 2025 07:39:32 GMT

Thank you for the replies.

Yes, can still access exsisting accounts, but no longer able to add / change /delete accounts on btinternet.com.

Re: Loss of access to BT email accounts

XRaySpeX — Thu, 30 Jan 2025 12:20:00 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: Loss of access to BT email accounts

David_TOF — Wed, 05 Feb 2025 18:24:13 GMT

Perhaps I'm not explaining myself.

Yes I can access accounts.

No I cannot Manage the accounts.

see attached pics.

Re: Loss of access to BT email accounts

XRaySpeX — Wed, 05 Feb 2025 19:10:07 GMT

You said earlier that you can't get new ones or change or delete them. So there is nowt to manage.

Re: Loss of access to BT email accounts

Dereksargent241 — Wed, 19 Mar 2025 06:52:43 GMT

I cannot access my bt email

Re: Loss of access to BT email accounts

Leanne_T — Wed, 19 Mar 2025 09:54:23 GMT

Morning @Dereksargent241

Thanks for coming to the community.

Have you been unable to access your emails since moving to EE from BT?

Do you get an error message?

Leanne 🙂

Re: Loss of access to BT email accounts

XRaySpeX — Wed, 19 Mar 2025 11:17:33 GMT

@Dereksargent241 : What have you put as the Incoming Server settings (all of them) in your Mail app, obscuring your name?