topic Re: I paid for and was promised minimum 700Mbps in Broadband & Landline

I paid for and was promised minimum 700Mbps

MUSH247 — Mon, 17 Mar 2025 17:20:54 GMT

So why on average I'm only getting 250Mbps?

What's going on?

Re: I paid for and was promised minimum 700Mbps

Timbo45 — Mon, 17 Mar 2025 17:36:08 GMT

How are you testing your speed?

Re: I paid for and was promised minimum 700Mbps

XRaySpeX — Mon, 17 Mar 2025 17:38:14 GMT

How are you measuring its speed at 250 Meg? All ISPs can only supply, quote & guarantee BB connection speeds to the router. Beyond that, particularly over WiFi, is up to you.

Have you run the speed test in the EE app? That will not only measure the connection speeds you are getting at the router as well as speeds to the device from which you are testing.

Re: I paid for and was promised minimum 700Mbps

MUSH247 — Mon, 17 Mar 2025 18:28:21 GMT

How do you do a speed test it in the app? I can't find it anywhere.

Re: I paid for and was promised minimum 700Mbps

MUSH247 — Mon, 17 Mar 2025 18:28:58 GMT

Wifi

Re: I paid for and was promised minimum 700Mbps

MUSH247 — Mon, 17 Mar 2025 18:30:21 GMT

So if I plug in an Ethernet at the back of the router then I should get a minimum of 700?

Re: I paid for and was promised minimum 700Mbps

Minkey1 — Mon, 17 Mar 2025 19:42:25 GMT

@MUSH247

As @XRaySpeX has suggested, any guarantee is to the router. Everything beyond is down to your kit and environment. Same with all ISPs.

Test it in the app. The result will be to the router, then over WiFi to the device you ran the test from, eg

⬇️

Re: I paid for and was promised minimum 700Mbps

JimM11 — Tue, 18 Mar 2025 07:32:53 GMT

@MUSH247 You seem to be struggling with some fact's, you have a 900/700 advised, but IF your device is NOT capable off maintaining the minimum 700mb/s download speed which MANY are then you WILL not get that speed, the device HAS to be capable off doing so.... Speed test's do not prove much, you only need one good device to make sure that you have a good package and speed system as sold.

Re: I paid for and was promised minimum 700Mbps

Timbo45 — Tue, 18 Mar 2025 09:00:35 GMT

@MUSH247

I'm on Fibre 500 with a Wifi 6 router and there's a significant difference in speed that I can achieve depending whether I'm on the 2.4GHz band or the 5GHz band.

As an example with my iPhone 11 in a different room to the router I can get 450+ Mbps on the 5GHz band but 120Mbps on the 2.4GHz band. So that's another factor to consider.

Having a great speed is useful for multi-user households where there's a lot of streaming/gaming going on but otherwise little benefit.

Re: I paid for and was promised minimum 700Mbps

Janrob1 — Wed, 12 Nov 2025 11:08:15 GMT

I’m the same - despite the promise and all the we get-out excuses

Re: I paid for and was promised minimum 700Mbps

JimM11 — Wed, 12 Nov 2025 11:16:04 GMT

@Janrob1 If you have a specific issue then best to post that, EE text HELP to 66033 they can test what is going on with your connection, hopefully that text can be sent, if not then a call to EE CS and have them do it from that end!

Re: I paid for and was promised minimum 700Mbps

Janrob1 — Wed, 12 Nov 2025 11:42:51 GMT

Thanks for that . I’ve phoned and spoken to various people who have tried remote intervention. This ended up with a slower speed! Engineer arrived and just told me that he had 600 as I showed him the checker with under 100! Quite rude and offhand with no further offer of help. Phoned again to be told that I can’t expect the 700 as it’s split over all devices! Very frustrating

Re: I paid for and was promised minimum 700Mbps

XRaySpeX — Wed, 12 Nov 2025 11:58:04 GMT

@Janrob1 : What is the speed to the router? That's all that matters and all that EE is responsible for as discussed above in this thread that you tacked onto.

Re: I paid for and was promised minimum 700Mbps

Janrob1 — Wed, 12 Nov 2025 11:59:49 GMT

They tell me that it’s 900 coming in so why am I only getting 250?

Re: I paid for and was promised minimum 700Mbps

JimM11 — Wed, 12 Nov 2025 12:11:50 GMT

@Janrob1 See if the link below will give you some insight to how it all happens!

And for speed related issues good read.

https://www.ispreview.co.uk/index.php/2020/12/why-buying-gigabit-broadband-doesnt-always-deliver-1gbps.html

Re: I paid for and was promised minimum 700Mbps

Janrob1 — Wed, 12 Nov 2025 12:38:12 GMT

Thanks for that - I’ve read it all. So when they ‘guarantee 700’ what does that guarantee?

Re: I paid for and was promised minimum 700Mbps

JimM11 — Wed, 12 Nov 2025 13:08:09 GMT

@Janrob1 That you need to take up with EE for the answer! If you do happen to have the EE app in a working condition and the speed test from it works then run it and look at the TWO values it returns on the fast test EE is using in there adapted program! @Minkey1 has supplied a sample at the start of the post so you can compare your own result's that you get!

Re: I paid for and was promised minimum 700Mbps

XRaySpeX — Wed, 12 Nov 2025 13:38:00 GMT

@Janrob1 : They tell you but what do you see it as? Run the speedtest in the EE app & report its results.

@Janrob1 wrote:
Thanks for that - I’ve read it all. So when they ‘guarantee 700’ what does that guarantee?

It guarantees that only the speed the router will be at least 700 Meg. Nothing else; certainly not the WiFi speed to your devices.

Re: I paid for and was promised minimum 700Mbps

Janrob1 — Wed, 12 Nov 2025 13:47:02 GMT

Speed test in the app doesn’t work - call me a cynic but I wonder why…….

Re: I paid for and was promised minimum 700Mbps

JimM11 — Wed, 12 Nov 2025 13:57:50 GMT

@Janrob1 The other method is a capable device that can GET the speeds you need connected on the Ethernet Port of the EE Router, ALL your wifi devices off unless you know that your devices are good and work correctly, speed test over Ethernet and see what it returns to you! I get my whole FF500 feed, do not have to or disconnect any Wireless wi-fi devices whatsoever, but my network is fully functional and operates as it should!