topic Re: Just switched to EE from BT broadband - utterly confused in Broadband & Landline

Just switched to EE from BT broadband - utterly confused

ToriaLou1 — Sun, 16 Mar 2025 15:52:04 GMT

Went to the EE shop last week to upgrade my mobile. Was told if I switched to EE broadband, my mobile bill would be £20 less per month. Husband was there. He was the BT account holder for broadband, so he said yes. I was dubious, but anyway …

Everything is now a complete administrative mess. Found the new account number on my BT, but the mobile linked to it is my husband’s (he’s 02) so passcodes go to him. It won’t recognise my ID for account. Husband set up EE ID, but won’t let him link broadband to it.

Neither of us has had an activation email, but EE broadband full fibre is up and running. Not even sure of the cost per month. Still on the BT hub, by the way.

Felt completely pressured and bamboozled into this whole situation. Sales girl said everything would be seamless. Yeah right.

Is it a case of going into the shop or phoning and hanging on to sort this mess out?

Re: Just switched to EE from BT broadband - utterly confused

Schockwave — Sun, 16 Mar 2025 16:33:33 GMT

Hello @ToriaLou1 ,

Welcome to the community,

I would suggest you go back to the shop to sort out the mess, you could also ring customer service and see what they have to say, but I suspect you would need to go back to the shop, as the person there set it up for you.

Re: Just switched to EE from BT broadband - utterly confused

ToriaLou1 — Sun, 16 Mar 2025 17:00:25 GMT

Thanks. Will do.

Re: Just switched to EE from BT broadband - utterly confused

Schockwave — Mon, 17 Mar 2025 13:46:33 GMT

@ToriaLou1 , let me know how you get on, please, hope you get it sorted.