topic Re: Broadband issues in Broadband & Landline

Broadband issues

iandzontoh — Sun, 16 Mar 2025 23:03:17 GMT

Hi mine is doing the same thing, literally just turns off for min or so, then turns back on. I have the diagnostics on my screen but how exactly do I send it here? And which parts/info should I censor? Would appreciate the help, thanks

Re: Broadband issues

XRaySpeX — Sun, 23 Feb 2025 09:33:13 GMT

@iandzontoh : Please provide the diagnostic info asked of OP.

Use the Camera icon above your text to upload an image file to here.

Re: Broadband issues

iandzontoh — Mon, 24 Feb 2025 01:36:18 GMT

Before I do so, should I obscure any pieces of info? There is nothing that can be leaked, right?

Re: Broadband issues

XRaySpeX — Mon, 24 Feb 2025 01:47:38 GMT

@iandzontoh : As stated obscure BB Username & SSIDs. Any personal info posted here can be seen by anybody.

Re: Broadband issues

iandzontoh — Sun, 16 Mar 2025 16:31:49 GMT

here are the stats. Once again it just reset again a few minutes ago

Re: Broadband issues

XRaySpeX — Sun, 16 Mar 2025 22:27:15 GMT

@iandzontoh : Your stats are fine. What exactly is the issue? What's turning off or resetting? Is it the router or your Wifi connections? If the router, what is the state of its lights while doing this?

Re: Broadband issues

Mustrum — Sun, 16 Mar 2025 22:41:15 GMT

@iandzontoh you appear to have a BT Hub, what service do you have?

The stats appears to be for a VDSL service, but the Hub is showing FTTP Mode ON - do you have something plugged into the WAN port? Or is there a setting to change it from a WAN port to a LAN port?

Re: Broadband issues

JimM11 — Mon, 17 Mar 2025 07:23:20 GMT

@iandzontoh Just setup a BT Smarthub2 and the units on update appear to have the switch for wan on, if you switch it off turns the port to lan.