topic Re: Unable to access account broadband and landline in Broadband & Landline

Unable to access account broadband and landline

Normpete12 — Tue, 14 Jan 2025 19:01:45 GMT

Changed from Bt to New EE last summer. We have been unable access our account for broadband and landline. My wife has a mobile with ee and can access that. Initially they said we could not link broadband and landline account to her mobile so Peter set up a new account. Still cannot access account. No idea what our bills are nor landline call charge. Both of us are vulnerable elderly people and need the use of the landline as well as broadband. We are stressed and afraid because we cannot resolve it. We’ve rung them, had chats,etc but not resolved. Will somebody please help it’s distressing. URGENT HELP NEEDED

Re: Unable to access account broadband and landline

JimM11 — Wed, 15 Jan 2025 00:07:00 GMT

@Normpete12 With the BT to EE Migration, you as a customer will need to have EE CS sort this issue out for you, and if you explain to them that you are really worried about the billing then see if they can arrange to mail the bill to you, but DO NOT pay for that option as it is not of your fault creation.

Account's have to match detail for detail so if something is wrong the newly created account will more than not likely work.

Re: Unable to access account broadband and landline

cruso4 — Sun, 16 Mar 2025 21:07:38 GMT

I cant's access Bills and payments on th EE website even though an email I received the following comment

" you can tap View your bill to get started' there is a "View your bill" link button but this doesn't work. Copying the link and pasting it into Google results in a message saying".the address is invalid..

Since migrating from BT to EE, under the compulsory move, I have always bee able to see and download my current bills.

What's going on at EE???????

Re: Unable to access account broadband and landline

Leanne_T — Mon, 17 Mar 2025 08:03:39 GMT

Hi @cruso4

Thanks for coming back to the community.

If you log into your EE account here, can you view the bills?

Leanne.